Family Express

"Extremely disappointed. I drove here from quite a distance to get e85, only to get here and find a sign stating those pumps don't work. I get it that things break, but repair them in a timely manner rather than apologizing and forcing them to spend money with you on something that they DON'T want."

"Very clean!! The coffee selection is fresh grind and AMAZING! The only location in town to have E-85 and the employees are very friendly and its evident that they enjoy their jobs! Thank you!!"

"This is a very nice store, clean floors and shelves, friendly staff, great coffee for the road."

"I liked pretty much everything about Family Express. They had great products, many of them personally branded and healthy, an attractive store - but the real knockout product was the cashier, Tina. Family Express starts their cashiers at $15 an hour, and that maybe has something to do with why Tina has stayed in her job for 13 years. All the customers who came in while we were there seemed to know Tina and to like her a lot. It seemed like everybody had a compliment about something for her. She pays wonderful personal attention to people and talks to them so sweetly about their lives. She is a great teacher and helped me understand all the details of the coffee machine, with which I was not familiar, and just basically guided me through the store. I have found that in big cities black people often are afraid of dogs (I think because in poor black neighborhoods dogs are seldom kept as pets, but only as guard dogs - and are trained to be mean). Tina grew up near Valparaiso and knows and likes dogs, even though she does not have one herself. She was exceptionally sweet with my little service Chihuahua - and Pancho obviously liked her immediately. When I like a convenience store, I like to buy their store-branded coffee mugs - both because I believe in reusing a mug rather than throwing away a lot of paper or plastic, but also to show my loyalty to that company. Tina explained to me that the Family Express company truly was created by a family and outsources other parts of their stock to family businesses when they can. It looks from my GPS map like they are mostly clustered between Indianapolis and Lafayette Indiana. I will patronize them when I get a chance on the way up to Chicago. I highly recommend this company, but mostly I recommend Tina. If you get a chance to meet her, you may agree with me that she is not just an essential worker, but a world-class customer service professional. I encourage the Family Express company to contact the Apple Corporation and let them know that their GPS should not show the store as “permanently closed”. I don’t know how that came about, because the Google listing does show them as being open. Some other convenience stores in Indiana have a self-service state lottery machine, so that the cashier does not get tied up selling lottery tickets. I recommend that Family Express also adopt this system."

"Every time I am in Lebanon this is the gas station I go to, I always stop here because the gas is cheap and the service is always speedy! In case your car is feeling a little dirty battered and bruised you can run it through the car wash too! It’s a nice little pit stop convenience store!"