Starbucks

"I have been going to this location for years and really Loved it. However, over the past 6 months or so I've noticed a drastic decline in the service. Particularly in the orders. The last five or six visits The baristas have routinely gotten my order wrong. I am severely lactose intolerant and have requested almond milk and have received regular milk. During the holiday season I ordered a chestnut praline latte and received a gingerbread latte. This morning, I ordered a grande caramel macchiato and requested three pumps of the syrup instead of its usual for. I was told by the barista that they only put three pumps in a grande, which I know is inaccurate. When I got to the window and older lady handed me my hot caramel macchiato without a sleeve. I requested a sleeve because the drink was very hot. She replied that they don't normally give sleeves anymore? This same barista in a previous visit told me that they do not do the green anti-spill plugs anymore either. This is the only location that I have had to request basic service and sleeves for hot drinks, which are now apparently not normally done at Starbucks? I have been trying to give the benefit of the doubt to this location but I'm sick of spending my money on a specific drink that I do not end up getting. I believe these baristas need a refresher or possibly a mini training to make sure they are all on the same page. This is the only location in the greenwood/South Indianapolis area that I have seen numerous inconsistencies specifically over the past 6 months. I know they can do better"

"Caroline is the best! Always a pleasure when she is there. This is the best Starbucks in Indianapolis."

"I have had the pleasure of visiting numerous Starbucks locations, and I must say that my experiences have consistently been exceptional. The key to their success, in my opinion, lies in three fundamental aspects: the helpfulness of their staff, the cleanliness of their stores, and the unwavering commitment to delivering great quality drinks and outstanding customer service. First and foremost, the staff at Starbucks has always impressed me with their exceptional service. They are not only friendly and welcoming but also incredibly helpful. Whether you're a regular or a first-time visitor, the baristas take the time to make you feel valued and ensure that your order is just the way you like it. Their product knowledge and willingness to accommodate special requests make every visit a delightful experience. Moreover, the cleanliness of Starbucks stores is remarkable. It's evident that they place a high priority on maintaining a clean and inviting environment. The well-organized layout, spotless tables, and fresh ambiance contribute to a comfortable and enjoyable atmosphere for customers. This commitment to cleanliness also aligns with the brand's overall image of quality and attention to detail. Perhaps the most crucial aspect of Starbucks is the consistent quality of their drinks and the extraordinary level of customer service they provide. Whether it's your favorite espresso, a seasonal specialty, or a classic brewed coffee, you can count on Starbucks to deliver a superb and consistently enjoyable beverage. Furthermore, their dedication to customer service is truly remarkable. They actively listen to customer feedback, ensuring that any issues are promptly addressed and resolved, and their willingness to make things right truly sets them apart. In summary, Starbucks continues to set a high standard in the coffee industry by excelling in these three core areas. The helpful staff, the impeccable cleanliness of their stores, and the consistent quality of their drinks combined with exceptional customer service make Starbucks a brand that I'm always eager to return to. It's not just a coffee shop; it's an experience that brightens your day."