Best Deal Home Furniture

"I ordered Power reclining sofa, two end tables and a recliner. The people at the Kokomo south store were very nice and did their best to help, The recliner assembled was deflective from the start. Nothing like the model on the floor. After 3 seats and 4 backs it had uneven gaps between the armrest and back and projected about 1.5 to 2 inches on one side as compared to the other. This was in the first two days! The switch on the headrest light went bad and the armrests were loose. They brought me a new couch with worse armrest problems. The manager said he would personally inspect the the replacement items. He did not! He contacted the manufacturer and they replied that those were floating armrest to allow for the mechanical movements. Did you ever see a brand new couch that when one wiggles the armrest they move a lot and go clunk clunk? I've done my share of engineering. This is completely unacceptable. Was the engineer 12 and assembled by 8 year old kids? Ashley is not made in America but Cambodia. I have mobility issues and this has been a total nightmare. Extremely poor construction! This is ALL Junk!"

"Browsed the south store and was just looking around because I just bought a place and needed furniture I've delt with them in the past with different people but anyways went in the south store and there was a lady there that asked if I was looking for anything special and I told her I was just browsing and she said okay take your time my name is Erlene let me know if you need anything so I got to walking and she was slowly walking behind me so I went and looked at the other side of the store and I was still being followed I asked if I could have a minute and she said yes take your time I'll be right over here and then starts talking more.. I didn't even get much of a chance to look so I left now I that's why I give it 4 stars because she took one.. now the 4 stars is because of Karen Weaver she was AMAZING let me have my peace and didn't bother me one bit and was VERY great with her customer service and explaining everything and when she didn't know a few things she'd call right there and get the awnsers for me so I ended up with a sofa and love seat from the north store and ended up having it delivered the next week! The guys were great and careful with my stuff so very please about the north store and the delivery service! SO Shout Out to Karen Weaver and the 2 delivery guys! If it wasn't for yall I would've never gave such a good rating Or heck even a rating at all! Thank you! Just don't recommend going to the south store unless you want to be stalked or pestered by Erlene."

"Mrs. Snow and Mr. Snow are absolutely amazing! They’ve always been extremely helpful, patient, understanding, and such a tremendous blessing. Highly recommend them for quality products and professional and courteous service every time. Thank you for allowing us to be a customer for life!"

"Very poor customer service. Was given a time frame of 2-4 weeks. At 5 weeks I call and they tell me it’s going to be at least another 8 weeks for manufacture to ship. I get no call. Go in to look at a new set and then they decide to tell me it extra to deliver After I was told they deliver in town and no fee was ever given or written on my order sheet. Very rude do jot do business with them!"

"Jerry was fabulous to work with when it came to purchasing our furniture. We spent $5,000 on a new sectional, recliners, lamps, and end tables. We even went back after that experience and purchased a new mattress. It has been only 1 year since purchasing our furniture and we have had to have the ottoman FIXED after only having it for 6 months (they wouldn’t replace it). The seams came undone and the top droops in the center and looks like we have had a 100lb weight sitting on it the whole time we have had it. It looks the same after it was fixed except for the undone seam. We purchased recliners that were over $700 a piece and one of them is already broken. It is lopsided and then the motor quit working and it’s stuck and we can’t get it down. We called to let Jerry know and him and his wife, who also works there, told us the warranty is only for a year and there’s nothing they can do for us. Our living room looks ridiculous and we won’t even be able to sell our furniture to be able to buy new because of how poor it looks and for the simple fact that one of our recliners is broken. We have brought repeated business to this store, we even referred our brother and he purchased a sofa from here. Along with the poor quality of our furniture, the customer service POST purchasing the furniture has been horrific. We were told about the one year warranty in the first place, but we had no idea that the furniture would be this horrible and we had no idea that we would be turned away like we have been. We are extremely heartbroken as we saved up for a long time to buy this furniture and also worked really hard to be able to purchase it. I can’t believe the service we have received post purchase. We will not be referring anyone else to this business and we will never shop here again."