Dunkin'

"Ordered a peppermint mohca, this morning for a short trip the wife and I took. The drink absolutely terrible, had no flavor only that of burnt coffee, the wife had a Carmel maciciauto and it was not any better. I do believe that this store is going down hill very fast."

"Order from the app..I understand I made a mistake. But they were not understanding and would not let me change from hot(mistake) to cold which I wanted. I was willing to pay the difference. But I had to pay full price for the cold. So, i left the hot and paid for the cold.. cost me 11.50 for cold coffee since i made a mistake. I think kindness and understanding could go a long way."

"My recent experience at Dunkin' Donuts was marred by several disappointing factors. I'd like to highlight my concerns about the room-temperature hash browns, which left a lot to be desired, and their poor taste only added to my disappointment. The hash browns I ordered were served at room temperature, and it seemed like they were simply reheated in a microwave. This resulted in a texture and taste that fell far short of the quality I expected. The lack of crispiness and flavor in the hash browns was a letdown, and it detracted from the overall meal experience. In addition to the issues with the hash browns, I was charged for a cup of water, which is not the standard practice at most food establishments. It felt like an unnecessary charge for a basic necessity. Furthermore, the store was in a state of disrepair, and its overall cleanliness left much to be desired. The tables and floors were visibly dirty, which did not create a pleasant atmosphere for dining. To make matters worse, the lack of donut offerings and the fact that many of the popular options were sold out added to my disappointment. When visiting a Dunkin' Donuts, one would expect a wide range of donut choices, and this absence further diminished the quality of the visit. In summary, my visit to Dunkin' Donuts was marked by multiple disappointments, including the room-temperature, poorly-tasting hash browns, the charge for water, the poor state of the store, and the limited donut options. These issues collectively created a negative experience, and I hope Dunkin' Donuts takes steps to address these concerns to provide a better experience for their customers. The customer service was decent, hence the 2-star rating instead of 1."

"The young lady who took our order and put it together was very sweet. She was very patient with us as we had just woke up and were not even sure what we wanted. The coffee donuts were not as impressive as I had hoped but they were still good. The store was very clean considering the entire area for mobile orders was full and the atmosphere was very relaxed. This was our second time here and we haven’t been disappointed with it yet. We will definitely be back when we visit again."

"Two exact same iced coffees both were gross (one with no sugar or creamer, the other all of it) had to bring home and mix in a bowel to get them similar and not get a mouth full of sugar. First experience not soo good. Might have to wait a bit before trying again."