Starbucks

"I always liked this particular Starbucks, even if it’s in a grocery store. It’s never busy so it’s easy and convenient to order without waiting 15+ minutes for one drink (Chicago I tell ya.) and I also found out they have a wide upstairs seating area! This location also gives double points if you scan your reloadable gift card through the app so that’s also a plus. The employees as of today made my day! The one with the ‘Yassss’ on their name tag went above and beyond to customize my drink even if the computer couldn’t correctly register what I wanted. My cup was full, crafted with love, and on top of that they were both very kind and wished me well when I left! And to save the best laugh for last I went BONKERS on this chalk drawing their other employee made, very talented!"

"Just your typical Starbucks lite, located inside of a grocery store. --nothing too fancy, and, at the same time, nothing outstanding or even above and beyond, aside from maybe the food court that just happens to be adjacent to the Starbucks by chance. The food score is because Starbucks is already synonymous wIth the word 'average', and it's a lite version of mediocrity. The barista was absolutely delightful, and as professional as could be, so that's something..."

"While the morning rush was happening, my online order was ready on time, perhaps a little early. When I picked up my Grande-sized drink, I noticed it was quite light. I opened it up and saw that it was roughly 80% full (see picture). I asked, and they said that "it must have been foamy and the whip cream disappeared". Now, I rarely buy drinks at Starbucks, but, when I do, I splurge. But it seems nowadays the quality of the pours is shoddy for coffee that costs over $5. I'm critical of this because I worked for one of the best Starbucks in northern Illinois (based on sales and customer satisfaction) for about 3 years in high school. Steaming and pouring milk is not that hard and every hot drink is made basically the same way. When steaming, foam just the top 10% of the milk in the container for about 5 seconds. Then, put the steaming rods at the bottom for the remainder of the steam. When done, grab your big metal spoon and hold back the foam while you pour so ONLY MILK comes out until you have about 1/2'' - 3/4" of room at the top. Add a little foam and whip if necessary. The drink should be heavy! People pay for a milk drink, not a foam drink, and no one is going to complain if it's filled to the top and whipped cream is coming out of the drink hole. Also, they probably won't complain if they have to wait a few moments longer if they're getting a quality drink. It's possible to deliver quality and quantity - and people should advocate for this. Thankfully, the barista remade the drink for me."

"I am updating my ratings as I felt that the service and quality is very good now. I guess, the bad experience that I had a month ago was an exception, and involved just one individual employee, who probablt was having a bad day . I belive the team is great overall."