Lane Bryant 59 U.S. 41, Schererville, IN 46375

"I hate this store, that’s why I rather shop online when it comes to Lanebryant because Angelica is the worst person to deal with, I’ve been to the store a couple times and I hate that she's there when I visit this store.... she's sarcastic, arrogant and RUDE!"

"No one in store ! Yet no assistance from the staff. In fact as I stood for minute at the register when the clerk came she asked How can I help you? I looked down at register and the item looked back at her and said! Um I’d like to pay for this!"

"The ladies at this location need better training. I came in and they greeted me which I loved, however every 3 minutes one of them would come over and ask me if I needed help. This made me feel like they thought I was stealing or going to steal. I paid close attention as other customers came in and they would only greet them not harass them every 3 minutes asking if they needed help. If it wasn’t the Saturday before Christmas I would have left the store and not purchased anything. Horrible experience I’ll never shop at this location in Schererville, Indiana again."

"I have been a Lane Bryant customer for many years and never had any issues at a store with sales associates. They've always been welcoming and warm. However, this location is the exception. I had a visit to the Schererville location a month ago where I made a return for an online order. The associate seemed frustrated about the return. When I asked, repeatedly, if they had my item in store in a different size I was ignored. I left the store feeling badly about the interaction. Still, I went back there today to return another few items. HUGE MISTAKE. Today I was helped by the store manager. She was rude, curt, and had quite an attitude when processing my return. This started when I told her I did not have my Lane Bryant cash with my return. I was unaware that it needed to be returned with the clothes. I had actually thrown it away because I knew it would be inactive once my return was processed. The store manager was making a big deal about me not having it so I asked if my return was going to be processed. She replied with, "I already told you, I'm going to do it this one time only"...which she actually had NOT told me. I let that go. Then she had an issue with my return being done with Klarna. It was clear she was not very familiar with the process. She was asking for a card for the return which is not how Klarna returns work. I tried to explain that to her. She kept talking over me. At that point I stopped her and told her she was being incredibly rude and mentioned that this is now the SECOND time I have been treated poorly by the associates at the store. Instead of giving a genuine apology, she said she was not giving me attitude or being rude, got very defensive, and stated "I'm sorry you feel I was being rude." How absolutely dismissive and placating. When I asked for the store manager she stated she was the store manager. Well that explains everything to me about why this location has such horrible customer service. I will not be returning to this location again. I have no idea how they stay open at all. Please save yourself the stress and avoid this location. It is worth it to drive out of your way to go to another location. **Updated after store reply** What a generic, pre-written, and meaningless reply by the "store owner". Looking back at previous reviews both the customer service and the store manager have had complaints against them. You've given each customer almost the exact same reply, yet nothing has changed. No wonder why stores are losing more and more business these days. The customer just doesn't matter anymore. Good luck keeping this location open with such terrible service. Both myself, and my family/friends will no longer be coming here."

"The associate was very nice but the selection...they had one unlined bra, it was actually my size. I couldn't find another bra to take advantage of the sale. I refuse to buy something I don't want...because of a sale. Not even one pair of panties to match."