Integrated Behavioral Health

"FRONT STAFF CREATES TERRIBLE ENVIRONMENT FOR PEOPLE WHO NEED HELP. I'm disappointed in the front house management and staff of this office. This is very upsetting because I liked my nurse and my therapist Dalton has helped me more than anyone has ever within a short time. Sadly, the staff you have to deal with when you first arrive or call are not worth coming here. I have had multiple issues within the few months of going. They are dismissive and have been rude. I came here because I am having tough problems, not to be met with more. It had been hard for me to reach out, to ask for help and come in. I wanted to make steps forward but IBH Muscle Shoals has reminded me why I do not. This place either has no idea how to deal with people with mental health issues or they do not care. They charge you for being minutes late but you might wait for your appointment for 30-60 minutes. I actually felt like I was “crazy” the more I had to deal with the front staff. As I started to mentally heal, I realized that the front staff was gaslighting people. It’s actually very bizarre. Save yourself the trouble, and find somewhere else to heal. I hope the nurses and therapists that do the good work there find a better place to share their gifts and knowledge. The front staff is ruining it for you as well as stunting the growth of many that walk through their doors."

"My daughter was there on time for her appointment, but was told she was booked with a wrong provider. They rebooked her but failed to send any notifications to me or her. They keep sending me the bill for $50 no show which we absolutely should not have to pay. They do not honor patient's time It was the office who made the error. If they want us to be accountable for showing up on time, they should know to notify the patient and her family thru established communication methods to ensure the schedule changes are provided knowing that their patients have issues in some way."

"I received a $50 bill in the mail for a "no show." I have never scheduled an appointment at this facility nor have I ever heard of it prior to receiving this bill. Unless somebody stole my identity I'm not sure how this is possible. I've tried to call the billing department, but never received a callback. I will remove this negative review once the issue is resolved."

"I am currently taking chemotherapy for Stage IV cancer. Due to the confusion and memory problems that are associated with treatment, I forgot an appointment for my son. I called to reschedule and explained to the workers that the issue was medically related. They still tried to charge me the 50 dollar fee. I explained that I would not pay it because of my medical issue and that I would find another provider for psychiatric services. This business cares more about money than they do helping people."

"Love going here! This place is so kind and the environment is so welcoming. I have the best therapist who I love going to see, she always makes me feel comfortable and helps me through everything. Brooke is amazing and I cannot recommend her enough!! She gives me things to do outside of sessions to practice and work on and it has helped me tremendously. If you’re looking for someone to talk to I highly recommend Brooke!!"