Sherwin-Williams Paint Store

"Had zero ready to go paints at Hoover location. Had zero base paint to mix a simple flat black. Female, yellow haired employee was beyond rude and lazy. Will not continue my business account there."

"The Sherwin-Williams team at the Hoover, AL store are fantastic. They took my order over the phone, and within two hours I picked up the paint at their store. Professional and effecient."

"Told me to contact through them and gave me some weird email address that there was no link to take me to the email. I couldn't even copy paste it. All that information is available to them. Changing my rating to one will not buy Sherwin Williams paint again"

"Made an eCommerce purchase for a gallon of paint which charged my card immediately. Picked up the paint, which was a hassle because it did not have our name on the order, and then the store charged me again BUT a higher price!!. Person made no effort to attempt to help understand why I was being charged again. Since they were not helpful, left with the paint and was going to take it up with Customer Service. Got home with the paint to realize it wasn’t even mixed! Had to go back to the store, which they did give me the difference between the eCommerce order and store charge. I asked why I was able to leave the store and they said it must have been a system error. No apology for all of the hassle or even an explanation. This is the second time we have had issues but a different store. SW needs to seriously look at how stores are training their associates because it is obvious they are not trained nor do they care about customer experience."

"The paint was exactly what I wanted and I went there because the brand name has a great reputation. However, I rated my experience lower than I normally rate places I shop at, because of the poor quality of the customer service I received. The man who helped me acted like I was a bother to him and was unfriendly from start to finish. I should rate less, but I won't do that to your business brand. Just know that I am not a picky or high maintenance customer. Ever. I work in the service industry and try to make the work of those servicing me, as easy as possible. So when I take the time to say my experience was poor, it's really bad."