Supercuts

"This is probably the worst customer service I have ever experienced. When I walked through the front door, I approached the front counter but was never acknowledged. There were two female stylists already cutting hair. I decided to have a seat, thinking maybe I would be spoken to eventually (a simple "hi" would have worked). As I continued to sit, the phone rang at which time one of the stylists walked away from her chair and answered the phone. She was actually quite cordial to the person on the phone. I was thinking that maybe she would finally acknowledge me (or at a minimum, make eye contact) when she finished the phone call. Sadly, she returned to her customer not even looking in my direction. I considered calling their phone number myself since the phone apparently took priority over someone seated in the building. I decided to wait it out. Moments later, another employee entered the building . She had either been on a break or was just arriving. I received no acknowledgement from this individual although I was not really upset with this individual since she had no way of knowing what had transpired. A few minutes later, another customer entered the building and was acknowledged right away. At this point, I could handle no more. I approached the counter and asked why no one had acknowledged me. The stylist who had just arrived did offer somewhat of an apology, but it really did not seem very sincere. She offered to cut my hair herself, but, by this time, the damage had already been done. I stated to her that I have no interest in being here any longer, and exited the building. I cannot understand how anyone could be ignored to this extent. Did my looks or dress attire not warrant a response when entering the building? Did I look gay (I am) which could have caused a lack of interest? Or is it possibly just really bad customer service? I believe their haircut price is $12. Perhaps a $12 haircut lends itself to $12 service."

"Holly did an amazing job! I had my hair colored and cut, plus eyebrow waxing. I highly recommend her and this salon. Thank you!!"

"I had a wonderful experience at this salon! Jodie K did my hair and did an amazing job with my cut! I really appreciate her attention to detail and the time she took to listen to me when I explained what I wanted. I will definitely be going back!"

"The cuts were okay. My granddaughter and myself both got cuts. Mine by Lana, hers by the manager. The manager was nice but she smacked her gum so loudly that I could hear it over in my chair and my 9 year old granddaughter told me how annoying it was that she had to have smacking in her ear the entire time while she was getting her hair cut. Someone should tell her how rude an unprofessional it was."

"We really like Jodie K. After a horrid experience at Sports clips I decided to go another try at Supercuts. She knows what she is doing and very thorough with her cuts and service. Showed her picture of image of the hair style and she did how we wanted :) I love when hair stylist is consultive and ask question in a process!"