Pelham Dental Care

"I woke up 3 days ago with an extremely swollen face, pain & inflammation in the area of a bridge that was done late last year. I should go ahead and state that I have a balance at PDC at this time of about 280.00, which was the balance of the bridgework that my insurance did not pay. I had to pay quite a bit out of pocket before that work was even done. Due to a death in the family & caring for another elderly parent, money has been short. We called PDC 3 days ago & told them my symptoms, which were all concurrant with an abcess. The office then told us that I would not be seen, nor any antibiotics would be called in until the balance was paid. I have been a patient at this office for 13+ years & have never had an outstanding balance. Dr. Turner, who originally founded the practice, retired a couple of years ago & it was purchased by Dr. Kentros, who I’ve found is a more cosmetically centered dentist. I decided to stay with the practice, as I had been there for so long, but I’m sorely regretting that decision. I had to go to an emergency dentist since all the clinics nearby had no openings. After X-rays and examination, it was found that the bridge that cost well over 1,000.00 was installed with a gap in it, which exposed the root and caused an abcess. Thank God they gave me a prescription for antibiotics. I was told by the emergency clinic that the bridge would need to be removed and replaced. They suggested I call PDC, who did the work, to either repair, or to be given a refund so the work can be done elsewhere. Upon calling said clinic, I was told they still would do nothing until the balance was paid. Maybe I’m wrong here, but why would I pay this amount when the work was faulty to begin with? I’m furious, sick, and do not have an extra 280.00 in my account to spare. I was told it was an insurance issue & not an ethical one. It was allot of money and pain to have this work done. Beware!"

"My dental hygienist was great!! She took the time to remove the stains from my teeth and did a fantastic job!! She also discussed ways to prevent future staining."

"I loved my visit to Pelham Dental Care! The staff was super friendly. I am not in love with going to the dentist, but Dr. Bates and Erica took care of business! I was impressed that they no longer use the sharp objects to clean your teeth. They “power-wash them. Absolutely no pain!! I give them a 5 star rating, and recommend their office for sure!!"

"I have been a patient of Dr.Turner for over 10 years and Dr. Ketrose for 2 years. I love Pelham Dental care. My oral care is excellent. Mrs.Darlene and the office staff are the best in the business. They set the stage for a family-friendly atmosphere. This environment and my quality dental treatments make my dentist appointments----"time well spent". Thank you guys!"

"We recently transferred all of our family dental care to Pelham Dental Care. They are amazing. The staff is efficient, knowledgeable, and thorough. We were all seen at our scheduled time and they are transparent with any amount owed after insurance. We are completely pleased with this entire office."