Tory Burch 225 Summit Boulevard, Birmingham, AL 35243

"Extremely rude and not personable sales reps. Spent over $1,000 but felt very unwelcome, ignored, and even after the purchase not appreciated. A very cold shopping experience. Will take our business back to online!"

"My wife loves Tory, she's "Hooked""

"I just had an amazing experience at Tory Butch at the Summit. I had exceptional service from Karen Piazza. She was very attentive and went the extra mile to find the merchandise I was looking for. She assisted me in finding the style that best fit me. The general manager, Roger Rando, was personable and made purchasing my merchandise as seamless as possible when a particular code were needed for a purchase. Very well managed store. Staff is friendly and ready to assist. I definitely will be returning."

"I went to the store today at 6:44. I am quoting the time because I called the store before heading there and was told that they close at 7:00. I was totally disappointed when my daughter pulled on both door handles and the doors were locked. There were two “chatting” sales associates there who stared out at us. When I pointed at my watch to say it wasn’t even 6:45, one of the associates mouthed that they were closed. My daughter and I went next door to another store. As we were returning to our car, we noticed several people in the store. The associates had re-opened the store. One of the sales associate “apologized that his watch was wrong.” This store lost a sale today. I understand that people are excited when the end of the work day is near. But, I was just as excited that I was visiting a city with a Tory Burch store, since I don’t have one at home. I might order my favorites online, but then again I might now. We live in a world of so many choices."

"Great store, Friendly staff! However- their hours ARE 10:00 - 7:00! Only the Tory Burch website has them listed correctly. Google has had them listed correctly at times but always changes them back to 9:00.. do not expect to be able to shop there after 7:00 PM."