Pep Boys

"My husband and I knew we needed an oil change soon, but our car decided it should be right now by suddenly vibrating while driving. We dropped it off and Pep Boys was able to call us back the same day to tell us what was wrong (TWO tires out of round) and how we could fix it. They were able to talk with us to confirm what all we wanted done and provide a quote before doing the maintenance, which we really appreciated. They were able to get our car back to us the SAME Day! Thank you, Pep Boys!"

"This is THE ABSOLUTE worst customer service experience I have ever had!! I was referred to this facility by my limited car warranty provider and it was horrible!! I waited 6 hours initially for ONLY a diagnostic WITH an appointment! I was not a walk in. Then I was given another appointment to come back and waited another 4 hours for the "repairs". Which they couldn't even do them all so they referred me to the dealership. But Dan the front desk person did not follow through and send in the information to the warranty department so I was asked to pay for repairs. And all of this confusion was because Dan is horrible at his job. When I expressed frustration he kept calling me "rude lady" then he walked off!! Horrible customer service. I would suggest you find somewhere else to repair your car because this is not it!!!"

"Very hospitable and they get to your car at a reasonable time frame. They took time to diagnose the problem with my daughter's SUV and made sure we understood the problem. They were also concerned about her safety driving the vehicle in its state. The experience was a blessing! I would refer them to my family and friends."

"I highly recommend pep boys in Prattville! They were so helpful and kind towards me. I went to Alabama to visit my grandmother and my car broke down. I managed to drive it up to pep boys and they did a diagnostic. Come to find out it was something with the transmission. I went to go pay them and Jason refused to take a payment because there was nothing they could do due to problem being transmission related. They also let me leave my car there free of charge till the next day because my dad had to come pick up from Florida. My husband is currently offshore and I have three kids, two being toddlers. With mechanics some will try to take advantage of ladies that are alone not all but some, and definitely not this place. They did the exact opposite and showed true compassion. I am beyond appreciative. Thank you Pep boys for helping me out especially to Jason."

"Had a bolt in my tire. Immediately stopped at Pep Boys on Cobbs Ford road where Saul and his team quickly fixed the issue. It was instantly apparent from the moment I arrived that they treat all their customers like family, working hard to get the job done the right way. Fantastic, expeditious service and professionalism."