Subway

"I wish I could give less than 1 star but this has nothing to do with the actual employee who served us on 12/28/23. For starters the employee who was working that night was not only a new employee but had not been properly trained nor spoke fluent/clear English. The person in charge of prep did horrible as many bottles were miss labeled so the poor guy went of the name yet the sauce was incorrect. (That specific issue caused a "Karen" to go off on the poor man and when he did his best to fix the situation by refunding her after she berated him she was insulted and continued to verbally harass the man while yelling.) Once it came to our sandwiches we pointed at what we wanted and he did great, he was kind and did his best to verbally communicate with us. My partner and I have worked in many food establishments and understand it can take time to get the hang of things BUT it doesn't help when they are left alone while still new much less when there is a speech barrier. I genuinely wanted to cry for the guy after that lady treated him such a way. But he was put in that position by management. Another issue is not with Subway directly but that due to the situation management/prep put him in, he was not only loudly and publicly berated and insulted by the women mentioned above but also by the gas station employee who worked on the other side of the joint establishment. The woman went over to the gas station cashier complaining about the worker of subway and they continued to not only holler and yell across the building horrid/rude things about this man but also racial slurs, profanity, and etc. If it wasn't so late I would have asked to talk to both of their managers. The woman should have been asked to leave the establishment by management for disrupting the establishment and harassing an employee. The cashier of said gas station should be fired for berating and harassing the subway employee as well as behaving in an unprofessional way/participating in profanity, slurs, etc. This poor man is trying to making a living and was as kind and as call as could be. This is how people quit, fall into depression, etc. Employers do better by your employees."

"Ordered of the app was told they’ve been out of marinara sauce for meatballs for 2 days also the toaster was out of order plus it took another 20 minute after we waited 30 minutes because we ordered off the app . Every time we go there there out of something either meat or bread or soda won’t be back"

"This all happened AFTER I waited 15 minutes - Worker complained about having to heat up my meat in the microwave, the other worker didn’t know what he was doing & had very poor training, they only put 3 pieces of bacon on my footlong BLT, there was loud vulgar music coming from the back & one of the men lost a beard hair in my sandwich. Absolutely disgusting. I’ve tried calling multiple times to speak to a manager, nobody ever picks up."

"I ordered off the app. They called me and told me they were out of the kind of bread I wanted for my sandwichs. That was fine we got what they had left which was wheat bread. When my boyfriend went to pick up our food which for a family of 5. We got 5 sandwichs. She told us next time we need to give a 24 hour notice because it's considered a catering order. Then proceeded to tell him we sold them out and it was our fault for them having to close up early. Like who makes people feel bad over ordering for their family of 5."

"Can't believe what I witnessed tonight. As a young pregnant girl was trying her best to handle the dinner rush by herself, repeatedly asking the manager, Cassie, for help, the manager never came out from the back to help her employee. After numerous customers walked out, the manager then instructed her pregnant employee to tell customers they were not taking orders anymore. I've seen some horrible managers, but this takes the cake. If you're in a position of leadership, you don't let the ones you're supposed to be leading fail. I filed a formal complaint with corporate as I hope most other customers did as well."