Rick's Barbecue

"It's all about the tater, lol. The loaded baked potato is the thing you get here. Folks are super friendly too. I am so stubborn on BBQ that I don't feel right about reviewing the BBQ at a BBQ joint unless it's a place a grew up going to as a child ( I'm getting older than dirt so not to many places like that around anymore, lol). Being said, most people do really enjoy the BBQ ribs and white sauce chicken here, I like the the loaded potato in particular, myself. I also like the staff. From what I have seen they get it right or make it right. I appreciate that attention to service."

"On 11/13/2023 at 7:30PM, I ordered a loaded baked potato & a water. There were no lids for the water cups so they provided a styrofoam soft drink cup for me to pour my water into so that I could have a lid. There were no orange slices at the drink station; both bins had lemons instead. When the food was brought out to our table, I noticed no green onions on the potato even though that is part of the menu item. When I questioned it, they took several minutes to check with the back kitchen area only to inform me they were out. I asked if I would get a small portion off what I paid since that item was listed as part of my order. I was told "No, they don't cost anything". I would not have ordered that item if I had been informed of the ingredient shortage when I placed my order. It also had someone else's hair on it which the three employees standing at the register saw me remove. They never offered to have a new one fixed for me or ask if I wanted to replace my current order with another item from the menu. When I went back to my seat with the food and tried to eat it, parts of the potato were cold and other areas were barely warm. It ruined our entire meal so we put all of our food in to-go boxes and took them home. I will cut away the "hair area" and throw that away, then microwave the remainder. I wil l also go to the grocery store and purchase green onions (which, NEWS ALERT, are not free) to add to a dish which should have included it to begin with. This was the worst experience at a Rick's Barbecue location that we have ever had. No wonder there was only ONE other customer in the entire restaurant. These employees (who were young...just children...and are NOT to blame) should have been trained on handling this differently from the moment an item was ordered from the menu in which ingredients were out-of-stock. They also should have been trained on how to "make the issue right" when an order goes wrong so that the customer does not feel that their only recourse is to leave a bad review in an effort to get an issue corrected for future patrons of the restaurant. If training cannot be provided, then at least have a designated manager onsite at all times so they can escalate the situation to them for better end results."

"This is…pathetic. Burnt toast. Maybe one whole tender in the box and a handful of what looks to be half eaten fries? I used to love Rick’s! I’m not sure what’s happened but I think I’m done ordering from this specific location."

"There’s always a line for Rick’s abs now I know why. Did was flavorful and delicious. The slaw dog had some kick to it! The mac & cheese was on point!"