Dunkin'

"Every time. Literally every time, I go here the order is never completed correctly. Either missing items or ordered a hot drink but they made an iced drink. Multiple occasions. Ridiculous."

"I am a regular at this location multiple times of day, simply because of the service and the quality of my iced coffee. I am not sure what has happened with the old management but the new management, and employee's led by this management, has drastically changed. My iced coffee has been incorrect for a week straight and when I turn back around for it to be fixed, the atmosphere is negative. I am unsure of what has happened to the culture of this location but it makes me sad. I hope to see changes soon because this was actually the only really good location in Shelby County. Sighs."

"Ordered 2 dozen 1/2 glazed, 1/2 chocolate iced. Had to pull up and wait on a donut order. Received 19 glazed older donuts and 5 chocolate cake donuts. Its great for the younger generation to work, but if you can't do it right, stay home. My grandkids were really disappointed. I won't be back."

"This Dunkin' was great until a week or two ago. I would have given it 5 Stars. One day the lobby door was locked, the next it was an entirely new staff and a massive drop in the quality of service. I went to Dunkin every day. I would place my order on the app and then walk in and grab my coffee easy-peasy. One day the door was locked, and the drive-thru line was not moving, so I had to leave my order. Since then, it's been a 5-20 minute wait every time. Today was my last straw. I was #317 and waited patiently for about 20 minutes. I saw my name go from Upcoming Orders to Order Ready, but did not see my drink or food. After another 10 minutes my order disappeared from the screen all together. At this point, as they were giving out orders in the #320+ range, I decided to finally inquire. I politely told them that I was under Order Ready and then it disappeared. One of the new employees, a young lady, looked visibly agitated and told me "If your name isn't up there your order isn't ready" as I saw them handing out orders to people who just walked in and whose names were never on the board. Another employee came from around the corner and said, "oh here's your food". Rather than apologizing or fixing the issue by quickly making my drink, the first employee did nothing except sigh loudly and go back to slowly making drinks. After waiting another 5 minutes I told them to just cancel my drink and left. I will not be back until they fix this newly developed staffing issue."