Aaron's

"They are an amazing store. The people that work there take time and get to know you. They work with tou and take care of each customer"

"Called about delivery of my mattress on Thursday because having surgery asked them to move me up because it was emergency they said now it's gonna be next Monday can u believe it they have no compassion for anyone ..."

"I DO NOT Recommend anyone rent from Aaron's especially the store in Russellville, AL Poor communication both from the sales person & Manager. Refusal to deliver a product purchased on Ecommerce (online) failure to communicate or return calls, spoke repeatedly over me & blamed my bank for a charge Aaron's caused wrongfully. Twice I dealt with the manager Mr Tim & he spoke over me, was argumentative & failed to return calls communicate or resolve issues in a timely manner. The sales lady told me I had to resign a contract I already signed online thru Ecommerce ,which was not true. Then Both the sales lady & the Manager Mr Tim told me I had to sign up for Auto Pay, again not true & per my signed contract states the option to do Auto Pay or Not do so. I chose Not to. It also gives You the option to pay online or in the store, not just Auto Pay I told Mr Tim due to previous issues being overcharged on Auto Pay I will not do that & per my signed contract not required to. The Russellville AL Store Manager told Me it is company policy , that I have to sign up for Auto Pay which again is not true Mr Tim told me if I don't sign up for Auto Pay he won't set up a delivery date. Mind You the product was purchased online thru Aaron's, paid for & I have an email stating said product was at my local store that said local store would set up a delivery date. Not only was it not delivered, but the store failed to communicate or call (as I was told by Ecommerce) the store would call me to set up a delivery date. Mr Tim the manager was uncooperative, would not set up a delivery date & a complaint has been filed both W/ corporate & the BBB to resolve said issue & cancel said contract & refund my money. Corporate after nearly 2 weeks has been little help. As corporate stated a regional manager or upper person attempted to call me may 8th. Another false statement as I never recieved a call nor is my issue resolved nor money refunded Do not rent from Aaron's, save the headache instead."

"I would not buy nothing from Aarons ever again because they rip me off of three months of my payments on a PC that I didn’t even have for three months got it in January 20 February 27 it tore up in March April May they won’t refund me my money that they took from my account But they’re only going to hand me back mays payment and if you go to Aarons spec to be ripped off"

"I dont recommend anyone to rent from them. False advertising online saying theyll adjust your payments due to hard ships. Husband lost job in june (right b4 we had our baby) and we missed July payment. We have been renting for 2 years and never late nor missed a payment till lose of income. We stayed in contact and explained the situation. We expected them to adjust the monthly payments so we could continue to rent. But no they did not honor that. Since August weve been paying what we can each month at least 100 or close to original payment agreement of 233.00. We have hardly went 2 weeks or over without paying at least 40$ to catch up. Its not like weve went months without making any kind of effort to pay.. They act like the mob harassing us at home and calling every day demanding a full payment or telling us to give the furniture back. AND every time we pay in store with what little bit we have they add extra charges so our money barely pays the actual cost of what we are renting.. Most awful experience ever. Very unkind and rude employees especially the management. I suggest that anyone who needs home furnishings to just suffer without and save your money to pay for it in full retail price. If you go through Aaron's youll pay twice as much than regular retail price through interest tacked on. Example ps4 500.00 thru Aaron's itll be at least 1200.00"