Shinola Detroit Store

"I used to love Shinola. My husband has a nice watch from them and has had a good experience with customer service for the watch. Sadly, customer service for online orders is terrible. I ordered a belt as a Christmas gift for my husband which did not fit, and I returned the belt using the pre-paid return shipping label provided by Shinola within the return period noted on the instructions. The belt was returned in the original shipping packaging and original manufacturer packaging with the tag still attached. Shinola sent the belt back to me with a very unofficial looking note inside the box that read “We apologize but your items do not qualify for return due to being final sale, worn, monogrammed, and/or damaged.” None of which applies in this case. The words “final sale” are underlined so I take that to mean that Shinola is claiming this was final sale when I made the purchase; however, nothing in my receipt email indicated that this item was final sale. The receipt email also provided a link to the return policy which I followed. I also received a pre-printed return shipping label from Shinola with my original purchase. If the belt was "final sale" why would Shinola send me the return slip which said my purchase was eligible for returns until January 12th? You can also still buy this belt online as of today, 1/24/24, in the same color and size that I ordered in December and the website says nothing about it being final sale. I've contacted Shinola customer service 3 times with no response. I see some other reviewers have also noted the "final sale" scam that Shinola is running or other instances of difficulty reaching anyone in customer service and ultimately not getting a refund or store credit. I guess ripping me off this one time and keeping my money is worth it to Shinola to lose my business entirely. I will never buy anything from Shinola again."

"When in Detroit... Shinola is a must for modern-day visitors. Prices are in line with the quality, but may provide a little sticker shock for the uninitiated. Staff are kind and happy to help without being pushy."

"Timeless Quality, Service, and Local Pride Nestled in Detroit's vibrant Midtown, the Shinola Detroit Store on Canfield Street stands as a beacon of local craftsmanship. With its roots deeply planted in the heart of the city, this flagship store is surrounded by a neighborhood brimming with character, known for its delightful array of eateries and the historic charm of its cobbled streets. Entering the Shinola Store is like stepping into a world where time slows down, allowing you to savor the beauty of meticulously crafted goods. It's more than just a shopping experience; it's a journey through Detroit's industrious spirit. Here, the aesthetic is understated yet undeniably elegant, resonating with the brand's philosophy of simplicity and quality. Shinola's product range is a testament to their commitment to quality. From the iconic Runwell timepiece to the Canfield leather collection, each item in the store showcases the care and craftsmanship synonymous with the Shinola name. Expect to find an eclectic mix of leather goods, bicycles, watches, and even clocks, each reflecting a high degree of detail and quality. In addition to the usual shopping experience, Shinola Detroit offers unique services such as monogramming, curbside pickup, and same-day local delivery, catering to the needs of the modern shopper."

"The Shinola hotel candle and the new updated versions of the candles are the best so far! The original blue glass candles were amazing, the clear glass scents were a little underwhelming and lost that punch of fragrance, now these brown glass candles have matched the original fragrance if not improved upon it. We were recently gifted the smoke candle and it too is amazing! You won’t be disappointed in your purchase regardless of scent selection. The price point is worth every penny and will have your guest asking what it is… but let’s face it, it’s all about your enjoyment of the candles. Can’t wait to buy another and continue to enjoy Shinola products in our home."

"EVERY time I visit here it's such a cozy atmosphere. All the colleagues here are fabulous & kind. I love that they are animal friendly. The coffee is ALWAYS on point too ♡ I love the little Cafe set up...these are just a few of the reasons why I love coming to this location"