Edwards Heating & Cooling

"Worst costumer service experience I've ever had. Wish I could give them a zero. Edward's does great work...when they actually make it to your house, and if they ever get you a quote. Scheduling with them is a nightmare. They either don't show up at all (no call or anything, after us having to take time off work), or make promises that they don't keep. When you call, you speak with someone different every time, and none of them communicate with each other. We've had a broken a/c for a week, and after being promised someone would come out last Friday, we had to beg them to actually show up (apparently there was a mistake in scheduling). The guy that came was really salty about having to be there on a Friday afternoon. Then we were promised a quote by Saturday morning and still nothing. We have 85+ degree days this week, and while they eventually got us a quote, a week after we asked for one- come to find out, it was waaaaaay above what others companies would charge (for the same product). I'm very disappointed because we have given them loyal business over several years and they just don't seem to care if they keep us as costumers. We will be letting everyone we know to not work with Edward's."

"The work done by David D and Mark was excellent. They were very professional, personable and hard workers. I have more plumbing to be done at the end of the summer and will definitely call Edwards Plumbing & Heating Brighton, MI. I have every confidence in their plumbing work and knowledge."

"David the Service Pro came out the same day I called, on a Saturday. He was very knowledgeable, polite and honest. He took care of the plumbing problem quickly and explained everything in great detail."

"David D (& his helper, Tony) were on time, courteous, knowledgeable, left my home neat & tidy, and took the time to explain to me & show me via their camera exactly what was going on with my sewer. This in turn has helped me with decision making concerning what needs to be done. I appreciate this company's efforts on my behalf, which have been extraordinary! I'd use them again, and I'd recommend them to others."

"Nick came to our home today and was very polite and helpful. I would of like dispatch to keep us more updated with times when they would be coming out. Called the night before and was told that backups puts you on the top of the list and we would hear from someone by 8am. I had to call three times and finally service guys get to us at 2pm. I understand that they extremely busy and just more accurate time slot would help. Over all service was good and Nick was awesome."