Roto-Rooter Plumbing & Water Cleanup

"So... expensive to snake my bathroom sink drain. 900.00! Then in the process my bathroom sink leaks. Do to removing the pea trap etc. Then trying to put it back together. Came out twice to fix, never did. Had another company come out and they found a rubber gasget that had a slice missing. So far it's good! Live and learn."

"Roto Rooters is out for your money. Not straightforward. Even their 'free estimate' costs- but of course they don't tell you that until you've been waiting all day for them to come, and as they call to tell you the tech is coming they hit you with a $79 'traveling fee' but by then you're hooked. It's all downhill from there."

"Hired them to unclog my shower drain. Drain pipe cracked and made water leak into my kitchen. They still charged the full price and when their restoration team was supposed to fix it they didn't show up. Been without my only shower for 4 days so far and out the money. The crew that has shown up has been nice just not communicating."

"Great people, very timely, and polite. I'm still going to have to recommend calling a local plumber first, as their quoted prices are ridiculous. Over 100% upcharge from the top end google estimate for the same service, as well as from the local folks I called in right after. - $400 to reset and replace a wax ring is robbery lol"

"Dodged a bullet with this one! Called Roto Rooter and was informed—right out the gate I would have to have the lines jetted. Which is fine, with me not knowing they were starting off recommending the most expensive and intensive service out of the gate. Still, I was willing to pay to fix the problem. I waited two hours for a call back from the tech (Dillon?) after he said would call me back asap with an update. As it turns out, he couldn’t be bothered to pick up his phone when I called. When I texted him, he said his wife let him know that his phone was constantly going off (seriously? Is she your personal assistant for Roto Rooter? It’s not that hard to be professional and stick to YOUR word for a callback/update. Wasted two hours on this joke of a company. I Called Bill from Speedy Flow located here in Muskegon and his prices were fractional compared to the $995 Roto Rooter was going to charge without doing any diagnostics prior to recommending the most expensive/intensive service. In the end, I am thankful for the tech’s unprofessionalism at Roto Rooter because I dodged a bullet. I’m the kind of customer that is typically a customer for life, as I value professionalism and honest work. I know this review is running long but when you have an emergency that dwells within the home, it is all-the-more important to communicate. Roto Rooter has dropped the ball for chasing my dollar and leaving me in the dust. Last words? Call Bill from SpeedyFlow. He will not only pick up the phone and work with you, but you can tell he has a heart of gold and a passion for helping customers during times of distress. Don’t donate your money to this company."