Hala Flower

"I have never been more disappointed with a business. Despite assurances of timely delivery, the flowers failed to arrive on the designated day. Not to mention When I contacted them to inquire about the delay, the staff was not only unhelpful but also displayed a shocking level of rudeness to both myself and the intended recipient. Upon rescheduling for the following day, the situation did not improve. Despite repeated attempts to reach them, I was met with silence. When I finally received a call back, the florist initially claimed the flowers were en route. However, upon mentioning my city, they abruptly changed their story, insisting the flowers had already been delivered, which was blatantly untrue. After a extremely frustrating exchange, they begrudgingly admitted they would not be able to deliver the flowers before the building closed. They then suggested the recipient wait in their car, an impractical and inconvenient solution. The flowers eventually arrived an hour after the building had closed. This experience was not only disappointing but also deeply unprofessional. The florist's lack of accountability, poor communication, and disregard for customer satisfaction are unacceptable. Furthermore, their actions ruined the surprise for the recipient, which was an important aspect of the gesture. I would strongly advise against using this florist, as the flowers were not only overpriced but also came with an unnecessary and avoidable level of stress and inconvenience"

"Unfortunately, I did not have a good experience with this florist. The delivery was late by 3 days. The flowers started to turn brown 2 days after I got them. I called the florist to discuss the situation and talked to Hala. She asked me to text her pictures, my name and address. She never followed up. I called her a second time with no response or follow up. This is my very expensive flower bouquet less than a week after receiving it. Flowers are dead, dried up ends, roses wilted. I have been watering this bouquet every day and they still died. VERY disappointed with both the quality and the customer service."