Sheldon Cleaners

"At the Rockford location, they are polite, courtesy always, and professional Staff. I also love the free pick up and delivery."

"Absolutely irritated right now. I called this location earlier today and asked what time I needed to drop stuff off and when it would be back. The female told me it didn’t matter what time I drop stuff off, it’s a 2 day turn around. I arrive at 5:45pm and I’m told it will be 3 days before my stuff is back because they pretty much close down for the day by 5:45pm, even though their posted closing time is 6pm. I told her I had called and was told it didn’t matter what time I dropped stuff off, it’d be a 2 day turn around. She said sorry and then repeated that they close stuff down by 5:45pm. Had I been given ACCURATE information, I would have made sure I dropped my stuff off sooner. I asked for a manager’s name/ph# and was told they don’t give that info out, that it’s pretty much just clerks that work there. I was given a generic customer service # though. It seems like this is the place to work if you want to be a manager and not actually work! The best part is that the customer is at the whim of this business. You can be given inaccurate info and then just get a hollow “sorry” and that’s supposed to make everything alright. The female working promptly closed at 6 and was gone within 5 mins. Employee satisfaction seems more important than customer satisfaction. This may be a corporate issue within Sheldon Cleaners. In any case, be aware that the “rules” change on the fly and customer satisfaction doesn’t seem like a concern for Sheldon Cleaners!"

"Great staff And got all my laundry done in 50 mins about 12 loads"

"Just had 2 comforters washed here. Spent $70 and waited a couple days only to get them home and see they are not very clean and now smell bad. I will unfortunately now have to take them somewhere else to be washed. Wish I hadn’t tried to save time by spending $70 for them to “clean” them."

"I had a giant business conference in Grand Rapids and needed all of my cloths pressed and cleaned. They told me the job would take a few days to complete but they would shoot for Wednesday night. Not only did they finish early. But my cloths were on point. Thank again."