Suburban Collision of Ferndale

"Terrible. I decided that I wanted to take my vehicle here in order for it to get repaired. I walk into the office and I tell them that I'm looking to get an estimate done and that it's through insurance, and then the appraiser Tells me that he doesn't want to do the appraisal because he doesn't have an assignment. While I understand his perspective, the customer service revolving the situation was nowhere to be found. Instead of telling a customer that they could potentially be a waste of time you could very easily try to explain to them what it is that they need to do In order to win over their business. Highly recommend staying away from this place as most of these reviews are likely fake and nothing about the so called employees working behind the Counter seems friendly optimistic or Helpful in the slightest."

"*this is an edit in 2022 : If it wasn’t for Kory, I’d give this place 1 star. I wrote this in such relief to finally have my car back but over the years I’ve had to take my car back way too many times. First, a sensor was broken from my accident and they had me to go to a “real mechanic” to fix it. Then they gave me the wrong mirror (I have heated mirrors and they replaced it with a non heated mirror). Then there was a squeaking sound coming from the mirror they could never hear to fix. Then I had to take it back because my window wouldn’t roll down. Then another time because screws were missing from my bumper. Today I learned when they replaced those missing screws, they just put in plastic plugs that you have to destroy to get out. I wanted to replace my whole headlight and now I can’t. I have to go buy replacement parts myself because I’m sick of going back to this place. Please. Stop taking short cuts and just fix your customers cars back to how they were before an accident. Accidents are stressful enough. 2019/2020: Seriously the best. I was in a car accident that was a nightmare because it was 100% not my fault, I had never been in a car accident, and my insurance was being horrible. Once it was finally handed over to Kory, I finally had someone helpful in the situation. He was literally the best. He took care of everything for me. I barely had to talk to my insurance, exactly what I wanted. Anyways, he made my situation so much better, I had to share. Also, my car looked...AMAZING. Even the inside was super clean! She looked brand new. Above and beyond service. Extremely happy with this place."

"Suburban Collision of Ferndale did an excellent job in repairing a dent and repainting the panel on my Subaru WRX. The work was completed very quickly and the repair turned out very well. Paint match was very good and was blended seamlessly. The crew was excellent to deal with and very fair with the price. Highly recommend."

"Suburban Collision of Ferndale did an excellent job on my car. My consultant Don Owens was very thorough when inspecting and reviewing my needed collision repairs. Don was very polite and kept me abreast as to the status of my car during repair. My vehicle was ready before the estimated date. When I picked up my car it was clean and looked like a new car. I was very pleased with the service I received from Don Owens and Suburban Collision of Ferndale. I highly recommend Suburban Collision of Ferndale for your vehicle concerns."

"Amazing work on replacing my rear Bumper. Vince and his awesome staff not only took care of my bumper but they cleaned the entire vehicle making my car look brand new again. Vince is an Eagle in a world filled with ducks and I highly recommend him for all of your vehicle collision and cosmetic needs. I would highly recommend going to see Dennis Barrera at Suburban Toyota in Troy. Dennis is an Eagle too and he will go above and beyond for every customer and that is why I would never purchase a car from anyone else but Dennis. Vince and Dennis are the very best. Thank you for everything that you do."