Verizon

"I went in to your location to have an issue resolved with my phone! I get pop up advertising while I'm trying to dial a # or in the middle of writing a text or every time I open my phone! Tues I went in & the young man who helped me said I may have to have it factory reset? I left came back Tuesday night with the same issue! Two employees were at the Desk just before closing time. I told them I still had a virus or spam something going on with my phone! The male employee says there's no such thing as spam on phones.. then I showed the female employee and she said that's just a feature on your phone!!! I told her no it blocks what I'm doing how can that be a feature? Neither one of them looked at my phone or tied to help? The female as she's on her phone says ' We work with phones all day we know what we're talking about!!' Horrible customer service!! I will never go back to your location!!"

"Total disaster of a store. Not nearly enough staff to actually deal with the customers the have. Staff they do have needs more training on how to actually perform their job without running to the manager. iPad check-in process is beyond inefficient and inconsistent. Would only recommend going here if you have nothing else to do with your life and want to be upsold on an already overpriced plan. (You hear a lot of sales conversations while waiting in the “open concept” waiting room for an hour). Go anywhere else."

"Came in looking for a replacement screen protector for my S21 that I purchased at this exact location and was kurtly told to "try your luck somewhere else, I don't have anything for you here", in an extremely dismissive, non-conversational, and unfriendly manner. It's like they had a problem with me being there and I was in the store for maybe 40 seconds all told. If you want to be treated like a problem the moment you walk in the door, then I would consider this location your dream come true. Unless you are there to buy an overpriced phone or sign an over inflated contract it seems they don't have time or inclination to assist you with your wireless experience. Once they have you signed up they could care less how it goes. Clearly they don't want you protecting your phone if it isn't the latest model. Disgusting."

"Friendly staff and they all seemed to be helping customers. Very busy store expect to have a wait but great if you don't have one."

"The staff was very helpful. I ended up having to get my phone from Best Buy because of price and selection, but I will be back to check out the Verizon store in the future."