Air General Inc
614 East Service Drive, Detroit, MI 48242
Hours open
Monday:
5:00 AM - 9:00 PM
Tuesday:
5:00 AM - 9:00 PM
Wednesday:
5:00 AM - 9:00 PM
Thursday:
5:00 AM - 9:00 PM
Friday:
5:00 AM - 9:00 PM
Saturday:
Closed
Sunday:
Closed
Photos
Location & Phone number
About the Business
Air General Inc, located at 614 East Service Drive in Detroit, Michigan, is a trusted cargo handling institution with a solid reputation. With three generations of experience, our highly trained team is committed to excellence every step of the way. We offer a complete range of services, from cargo management to passenger luggage logistics, catering to the needs of celebrities, business executives, and anyone requiring special assistance. Our dedication to customer satisfaction has led to long-lasting relationships with our clients, some spanning over 30 years. At Air General Inc, we are ready to meet all your cargo handling needs with quality service and dedicated personnel.
Reviews
"worst place to tender any DG girl was 30 minutes late looked she just got out of bed not helpful at all could go but better not"
"Have had to use them a couple times and everytime we leave with blood pressure raised and had to make 2 trips each time. Government form works ok 2 times and than it doesn't. Staff is just going to do bare minimum. I sure wish we could use another company but they have monopoly"
"I actually like going here sometimes you see people in all shorts of predicament trying to get their pets to love ones. But, picking up freight can be a hassle. Customers service needs attention"
"I wish I could rate my experience 0 stars. The staff is incredibly rude and unwilling to accommodate extenuating circumstances. I completely moved out of my house and was dropping my pets off at the airport before I started a 20 hour drive to my new house. I got stuck in traffic due to Detroit road conditions in December and arrived 1hr 50 mins before my flight instead of 2 hrs prior. While I'm struggling to unload my pets from the car, the front desk agent just stood in front of the desk and giving me dirty looks while I lug three giant crates into the office by myself. Once I get the crates into the office, the agent tells me that I'm 20 mins late, even though I had gotten there 10 mins prior, and told me that she refused to ship my pets. I explained to her that I had no home to go to and that I was moving and needed to ship the animals today. The front desk agent told me she didn't care and refused to help me. The health certificates for my animals were only good through today and would cost me $150 to renew, but they still refused to accommodate me. I ended up having to pay $1100 for an emergency flight out the next day and an emergency vet visit to renew the health certificates. On top of this, I was forced to pay $300 for cancelling my hotel reservations for my road trip since I was unable to stick to my original itinerary. I am writing this from the floor of my house with a single pillow and blanket because all of my furniture is packed up. All because I was stuck in Detroit traffic and Air General refused to be flexible."
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