Costco Tire Center

"Title: Exceptional Service at Costco Tire Center Review: I recently had an incredibly positive experience at the Costco Tire Center that I feel compelled to share. In a moment of oversight, I accidentally ordered summer tires in December. However, the manager was astutely observant and caught this mistake, reaching out to me the day before my scheduled appointment. Despite the all-season tires being out of stock, the manager went above and beyond by contacting a local distributor to source the correct tires. Not only did he manage to order them for next-day delivery, but he also ensured my 10 o’clock appointment was kept as scheduled. The team at Costco Tire Center displayed remarkable flexibility and customer service by seamlessly switching out my tire order with no questions asked. Their dedication and effort to rectify the situation were nothing short of outstanding. This experience has truly set a high standard for customer service. It's not just about selling tires; it's about ensuring the safety and satisfaction of their customers. I am thoroughly impressed by the professionalism and efficiency of the staff here. They are absolutely fantastic and have earned my trust and future business. Highly recommended!"

"Ordered tires 3 weeks ago. Costco charged me and sent 3 tires while losing one tire in shipping. Tire was noted as delivered and appointment set. Now costco location cannot find tire and has no answer for a resolution despite taking my money for items not delivered. Horrible customer service at this location"

"This location incentivized me to buy my own tire changer because of the consistent lies they provide! Last time I visited this location they claimed my rim was out of warranty because there was dried tire slime on the rim only and not the tire from multiple tires changes ago, as a result they didn't honor their warranty that we paid extra for. After buying a new tire (from Costco) to replace this one, they installed it back on the rim with the tire slime still in place. They would then claim this tire isn't under warranty either, when THEY INSTALLED IT! I have since had this tire replaced, only to find that they LEFT A BROKEN TPMS SENSOR INSIDE THE TIRE. The tire has a functional working tpms sensor, and the broken body of an old one inside. I attempted to have these issues resolved appropriately, but the staff made it clear my best solution was to do my tires elsewhere. Staff claimed fix a flat, bead sealant, and tire slime are all not covered by warranty. Online warranty specifically says only exception is for fix a flat. Tire slime is water soluble and wiped off the one rim with a rag in a second. The bead sealer was used by their own staff and is industry standard."

"I made an appointment and was out quickly. Performed the needed repair and balanced tires. Took about an hour."

"I will say they had the lowest tire prices and I purchased a set of four a few months ago. Balance and rotation is free so I returned as scheduled. They had my truck for 1 hour and when I picked it up Marc G told me it was making a grinding noise when they drove it into the bay and despite driving there from a car wash it was too dirty to balance the tires. He was unable or unwilling to carry on a conversation or answer any questions. The truck was brought to me sounding as if it would fall apart. If my truck had made that noise prior to their touching it I would not have left my home. Marc failed to respond to anything I said. The tech Luke Henry was kind and said perhaps something fell on the brake pad when they took the tires off which is plausible but contradicts Marc's typed statement that it arrived that way. I drove to the end of the parking lot to await my husband and whatever they dropped in the wheel well must have fallen out as the noise stopped. How do you return a $50,000+ truck to someone in that condition and not check the noise out? Marc G has no business being the face of Costco Tire and dealing with the public. I drove home on 23 and it felt as though I was riding a jack hammer. I will NEVER entrust them with any vehicle again and will Never recommend them. Off to pay someone to balance and rotate my tires."