Burns Rent-Alls, Inc. Tool Rental 2401 North Home Street, Mishawaka, IN 46545

"Been using Burns Rental for more than 10 years every piece of equipment we ever rent is always fueled up ready to go. If we ever have a problem with the equipment they are very fast at fixing the problem! Also when you call or go in they speak to you with knowledge & respect! I've rented from plenty of other places and hand's down this is the best rental company around."

"The right tool for the job every time , they will ever show you how to use it. Affordable tool rental for any large or small job."

"Drop off, pick up, and payment all went smoothly. We had a small intimate backyard wedding and ordered just 30 plain white chairs for the event. However, all the chairs were old looking and rusted. If I wanted ghetto looking charis I would have borrowed them from work! Since we didn't have a lot of time to correct this we went ahead and did our best to cover the bad spots with decorations. Still very frustrating..."

"I've been renting a Bobcat twice a year for past 3 years and if you rent a machine from Burns you better be a mechanic. Every time I do a weekend rental something always needs fixes in order to use the machine. Lousy upkeep on their equipment thank God I found a professional rental place to go. These guys are amatures and need to learn how to properly keep up their equipment before renting it out. And dont look for service on a weekend they don't care!"

"I chose Burns Rentals as my rental provider for table runners, China, and candles at the recommendation of my venue. They appeared to have a great selection of inventory. Burns fell short in almost every way. I’ve detailed their mistakes in chronological order below for reference. Note: I worked as both a wedding planner and the manager of a rental company for several years prior to getting married. No rental company I’ve ever worked with had this many issues and missed this many basics in communicating with clients. 1. Our initial quote said items would be delivered on Friday before and picked up the Monday after the wedding. When calling to make my deposit, I verbally told the associate that I only had the venue booked on Saturday and that delivery/pickup times would have to be confirmed with Jennifer (venue owner). The associate who took my payment verbally confirmed this would happen. It didn’t. 2. I got a voicemail on Thursday before the wedding that rental items would be delivered first thing Friday morning. I called the office immediately upon receipt and left a voicemail saying delivery could not be Friday. I also followed up via email with Lauren (my rental coordinator) and got no response. 3. Additionally on Thursday, I got a note that our sheer table runners were not going to be available (they were sub-rented from another company) in time for our wedding. The replacements they sent were a different color and texture (these were refunded, though). 4. The rental items showed up at the venue Friday morning despite my communication that this couldn’t happen. Instead of coming back on Saturday, the drivers made my groomsmen and coordinator take personal cars to our AirBnb to unload items themselves. Our family and bridal party had to personally transport rental items back to the venue on Saturday. 5. The delivery drivers confirmed verbally that they would pick up rental items on Saturday night following the wedding. Both my coordinator and officiant heard this statement being made. 6. At the end of the wedding- my coordinator called Lauren asking why the rentals weren’t being picked up. Lauren informed us it would have been an additional $600 charge to pick up the items on a Saturday, even though the drivers had already confirmed it. 7. My family had to move rental items back to our Airbnb (including waking up guests who had already left the party and calling them to come back with additional vehicles). 8. In total, my family moved rental items 4 times personally. 9. I only received a 5% discount and half the delivery fee as compensation for this. This totaled a refund of $220 on a $3600 contract. This is hardly enough to compensate my family for the time, labor and emotional energy spent on moving the rental items. 10. I went back and forth with Lauren and was refused to talk to the business owners (even at my multiple request). A rental company’s basic job is to confirm delivery time with the venue coordinator/contact. I had my wedding coordinator’s name and phone number on our contract, and they never used it. They never responded to my voicemail or written request on Thursday to prevent the Friday delivery. The delivery drivers lied to my coordination team about Saturday pickup. Confirming delivery details the week of the event (if not before) are the absolute basics of owning a rental company. I was told verbally upon making my deposit that the company would call Jennifer to arrange a drop-off time. I believed this would happen and didn’t worry about it until I was aware it was going wrong. This company had worked at my venue before, and I believed they would fulfill their end of the bargain and follow up on what they told me."