Better Health Store

"I'm curious as to what their criteria is for hiring a store manager. This new one has a deer in headlights look every time I ask him where something is, can't seem to answer a single question about supplements, and treats the female employees with such blatant disrespect that it's insane (I've overheard several condescending comments). Every time I come in there is a new cashier who doesn't know anything about anything... It's very obvious this so called manager is the issue for the high turn over rate, but the only thing this company cares about is turning a profit, and for that reason I will no longer support them, or encourage anyone else to shop here! Edit: I had to go back in because Zerbo's didn't have what I needed... And guess who was working the cash register? The store manager! (Can't keep employees, huh?) And he had to ask another employee how to do something! ON THE CASH REGISTER! Truly the blind leading the blind. The incompetence here is incredible. I'll just order from Amazon next time. Edit #2: Even the owner is clueless. Everyone can see that my review was left for the PLYMOUTH store, and yet he asks me which store I shopped at? LMAO."

"I purchased two high-quality nasal sprays ($26) to help healing a nose bleeding condition two days ago. Unfortunately it made it worse. Upon attempting to make the return twice, two clerks and three supervisors were not able to locate the account for my wife (after almost 10 years of membership). They were not able to find, nor accept an electronic copy of the transaction (using full name, physical card used for payment, and the actual items) due to "their policy" of accepting ONLY a valid receipt. One supervisor ackowledged they changed their database and some records were corrupted. After multiple apologies and "understanding of my frustration" none were able to provide a reasonable solution. Lesson learned: keep the physical receipt for as long as you keep the item. Their return policy being archaic, does not allow any deviation. Good luck!"

"Denise at this location is EXTREMELY helpful and knowledgeable in all things supplements! She literally sat with me for some time helping me get the best bang for my buck researching serving sizes and brands. She also helped in offering coupons! Thank you, Denise!"

"Very helpful and friendly associates clean store me being a person of frugality I am not used to the prices but they have awesome deals coupons, and savings if you sign up for the rewards and items that you wouldn't normally be able to find in a big box store."

"I’ve been to several Better Health stores and this is, by far, the best. They have a great selection of food, cosmetics, supplements, etc. especially considering the size of their store. We’re always met with vet y friendly staff and the store is clean and organized. I greatly appreciate their delicious vegan options in the deli and hot food bar section and that the staff working that department is very knowledgeable about the ingredients in their recipes."