Kids Gotta Play

"Just got a playset installed, which had delay upon delay. We were sold certain items that are not compatible with the model playset that we ordered, therefore those parts could not be installed or the warranty is void. Multiple pieces of lumber have significant splits in them. Multiple other pieces of lumber have noticeable on-site damage. The boarder wall was a significantly different size than what we were told and given documentation for; and is unacceptably crooked all around. Definitely would not recommend. We should have spent more than double the money to get a steel structure because this is very poor for almost $15,000."

"Swing set we bought and the buying process was great. It's a 1 star for customer service. Contacted matt about some broken pieces that were installed 3 days after installation (a broken stair and broken binoculars). Was told it was no big deal to get those replaced and that they even had someone that lived in my area that could fix it in the next 2 weeks. That was 2 months ago and now they've stopped responding to my emails and phone calls when I try to follow up."

"We had my daughter's birthday here over the weekend and could not be happier! The place is clean and the staff is friendly and helpful. Great value for the price as well because there is only one party at a time. There was something to do for everyone from the babies through grandparents. Something different than bounce house places, trampoline parks, or playing electronic games and pizza."

"For 2 years I promised my daughter we would add the tube slide to her play place. Last year I was told that I had to buy an additional piece , for $1100 before I could add the slide. I was never told this when I first purchased the $6000 play set. So I made her wait till this year and purchased that piece last year. This year, they again said I needed another piece before I could add the slide... Again for $1200. They keep saying sorry, but haven't been honest yet. Easy to say sorry when they're are no consequences. Apparently this Colin "wasn't trained properly", the girl is telling me. He also agreed I was "screwed" when we went through this last year since no one else sells this set. Not saying don't go here, just get ALL THE INFORMATION FIRST. I'm now out of pocket over $9000 Side note, within 4 hours of this review, I was called by Amy, the general sales manager and apologized to for the experience. It felt genuine. In addition, she did what she could to make it as right as she could. I do appreciate the effort. She also guaranteed she would make sure the customers are more informed, hiding nothing, in the future."

"This really is a great place! The staff is so friendly. We like to go for open play, the kids have a blast!"