Discount Tire

"Jan 15, 2024 Two of my children went in for new tires (Malibu and Jeep Liberty) and within 24 hours, my youngest daughter (18) had a tire sideways in the driveway, with 3 lug nuts that flew off on her drivers side - rear wheel, after driving. My husband caught the 2nd wheel, in enough time because those lug nuts were loose too. The holes on her rim for 1 tire became oblong and Discount Tire offered to replace it but after 15 calls between myself and husband (we have documentation) , numerous trips up to Shelby Township, Mi, half off the bill (fair!), wrong rims ordered/taken by mistake through delivery driver x4, offer us new rims if they cant find 1 factory rim.....but they NEVER call you back to make it right and you constantly have to chase the company to make it right. Done! I want the factory Jeep rim you screwed up that was ORIGINALLY on the car. We asked for tires. Not this whole debacle of replacing a rim that was totally FINE when we brought it in! Corporate please HELP!"

"I made an emergency stop to discount tire as I noticed a huge bulge in my tire when airing. Frantic because I was leaving for a road trip the next morning, I was hoping they would be able to help me out. Every staff member that I encountered was so friendly, knowledgeable plus they were able to get me in last minute and get me two brand new tires so I could feel safe and confident making my trip the next day. Prices are fair and service is second to none. I would highly recommend discount tire to anyone."

"I'm giving them 4 stars only because tires are expensive. This is a very well run store. I found and ordered my tires online. (Recommended). Scheduled my appointment and prepayed. This totally streamlined the process. I was probably there less than 45 minutes. This is my tire store."

"I called this location to inquire about getting my tire pressure checked and was told to come down and I would be taken care of. There was a line that I waited in for over 30 minutes and an employee came out and started telling the customers that the police were called and so they were shutting the air pressure checking down because the cars were lined up on the road. I was advised to go to the Discount Tire store on Hall road and Tilch. After traveling there it was closed due to no power. As there were no police present at the Shelby location I called the police department to ask if they had been called. I was told that they were not aware of an issue. Terrible service by Discount Tire. Management should have a plan in place when they are busy to avoid the terrible service I experienced. Really…..make people wait in line for over 30 minutes and then tell them you can not provide a service they commit to."