Kroger 425 North Center Street, Northville, MI 48167

"RUDE customer service . If you call the customer service they are not interested to talk or no patience to listen to the concerns. No professionalism at all. If i could give a Zero. I would have."

"There is hardly a cashier available & the self-checkout machine keeps suspecting customers & calls attendant to verify however systematically you’re scanning items. Quite humiliating HECK…"

"Got a bag of Kroger brand mozzarella opened it a day after buying it only to discover it was filled with mold I’ve been extremely sick for over a day now"

"It's the end of September 2023 and Kroger is reporting profits--year-to-date of almost $32 Billion! That profit is not just a result of overcharging on groceries while squeezing suppliers--or increasing efficiencies, etc. No. It is also as a result of reducing their workforce. We made the terrible mistake of shopping at this particular Kroger on Saturday afternoon. There is NO customer service person there--even though it was 2:00 o'clock and there were no checkers! It wasn't midnight. It was around 2pm. Everything is self-checkout--and, if you have a question or problem, you have to corner some poor worker who is trying to stock shelves. What a lousy thing for a company to do to the only warm body in the store! We prefer live employees--but, if we have to do everything ourselves--how about a reduction in prices? Oh. That won't happen. This was so frustrating! No live person to answer questions and help with an issue we encountered. Worse, we saw a couple of elderly people struggling to do their own checkout. They know they have people over a barrel as they are dominant in the market. But, we encourage everyone to use smaller stores as much as possible. These huge companies just take and take and take and feel no need to provide employment or a nice shopping experience. Don't shop at this store--unless you want to help Kroger get to $40 billion in profit by the end of this year."

"SICK AND TIERD OF SELF CHECKOUT!!! I have no problems when there are few items. But a grocery cart full of items with over $200 worth of groceries is ridiculous. Not one cashier on a Saturday!"