International Express Services

"Service was prompt and good But I was searching the location for a while as there wasn't any board with IES, they had some other name board - Travel..."

"Overall, this business offers friendly service but honestly you are better off doing it yourself and sending it via the post office as you are essentially paying $150 for nothing. Price breakdown for an expedited Passport renewal: $371.42 - no that is not a typo. - $217.13 for the standard government fees including the $60 expedited service and $17.13 2-day shipping charges for the passport book and card - you have to pay this no matter what. - $15 for the photograph - okay that makes sense. - $14.29 "handling fee" -- what? - $125 "expediting passport fees" -- what whaaaat? TOTAL: 371.42 So you might be thinking, hey its worth it they are faster right? Wrong. In fairness they did not promise I would get it on time as the timeline was tight with covid but using their services literally offered no advantage in terms of the turn time for this thing. The turn around processing time would have been the exact same if I printed the application (which they made me do anyway), went to the post office, and mailed it myself. When I contacted them for updates they offered me the exact same information I could clearly see myself on the passport update government site. Oh and the kicker - didn't come in time! Trip canceled. I hate to post this during the pandemic times where businesses are struggling and again the guy was really nice and professional but save yourself the 150 bucks and send it yourself unless you are really lazy and have extra money to blow for no reason."

"Poor results and not recommended. Ended up paying $500 for my and wife's visa to China that is good for only 6 months. WTH!!!! What they neglected to tell us which several others visa providers later told us is that we should have applied for new passports which would have then allow us to get 10 year China visas. If the worker at IES knew and didnt tell us or just didnt figure it out are, in my opinion, both signs of incompetence and or inexperience. The other agencies that charge half their rate ARE worth using and probably have more competent and more experienced workers."

"They went through the process and took my passport photos quickly. I hope my passport renewal will be ready soon. Update: My passport was delivered in five days. They couldn't get it any faster because of a government holiday. The people working at IES are knowledgeable and friendly."

"The staff and especially Oliva is amazing. Even before I made the trip to International Express Services I must have called 10 times and everyone answered my questions without hesitation. They made the process of getting a Visa for my minor daughter so much easier. Thank you for all your help."