Ford Parts

"Please support Blackwell Ford. Not the biggest Ford dealer in Detroit area; just the best! You will get your square deal at Blackwell Ford today! So, bring your checkbook and get your best deal!"

"Jordan and his team nailed it from customer service to installation. They put my externally-purchased wheels and tires on my 2017 Fiesta ST for cheaper than any rival place. He was very kind throughout the process, and when one of my tires had a slow-leak later that week due to improper(?) installation, they had it fixed free of charge in a half hour. This is an excellent place with excellent service. To the rest of the reviewers, they don't take appointments, period. This isn't Blackwell's body shop, this is the service department that handles "same day" fixes like oil changes and tires. No complaints, only praise, from me. They went above and beyond for me, and for that, I cannot recommend them enough."

"I make an appointment online to take my car in for a service appointment (oil, tires, checkup, etc..) at 8 am one day. For online it even gives me the option to ask for a loaner/rental, which would be nice, but an oil change and tire rotation shouldn't take more than what 30-45min. I could wait that long and work in the lobby. So, I walk into the Ford "quick" lane center and say "Hello, I have an appointment a 8am for a oil change and tire rotation". In which they say "But, we don't accept appointments, you just bring your car in and drop it off, right now it is a 4 to 4.5 hour wait". I just refer to the appointment that I made, how I made it online, how I have received about 6 reminders through email and text that I have an appointment this morning, no luck. So I ask to talk to the manger, in which he basically just tells me the same thing, we don't really have appointments, your just supposed to drop your car off any time. So again what is the point of making an appointment here. Apparently to let them know that you are going to be dropping your car off at that time????????? Has anyone ever made an appointment/reservation at a restaurant, showed up at that time, and then been told sorry it will be about a 2 hour wait, but thanks for letting us know in advance that you were going to be here at this time? No, because the whole meaning of appointment is to schedule a time to have it done, so that you do not have to wait. I basically just asked if there is anything he would do for me (loaner car, start my oil change now, etc...), the manger said "No". So, i walked out and said anywhere else that I go and make an appointment, i show up at that time, and 30-45mins later I am out of there."

"I want to acknowledge Heather at Quick lane for the excellent customer service she provided to me yesterday. She is knowledgeable, totally customer focused and went the extra mile for me. I could not be more pleased. Thanks to Heather and Blackwell Ford!!!!"

"I stopped by on a Thursday after work for an oil change. The website and sign on the door indicated they were open until 7:00 pm so I figured arriving at 6:10 would not be an issue at all to get my oil changed. They informed me that they take their last car 1 hour prior to closing. I find it hard to believe the "Quick" Lane needs an hour to do a simple oil change that should not take more than 15-20 minutes, especially with nobody there. The biggest issue I have is why bother staying open if they are essentially closed an hour before they advertise. They should update their website to properly inform customers they do not accept vehicles within an hour of the posted closing time, or switch the closing time to an hour earlier and finish any vehicles that come in prior to that time. Nothing is more frustrating than showing up to a place of business that is "open" and being told once you get there that your vehicle cannot be serviced. I would understand if I showed up 5 or 10 minutes before closing, but 45 minutes is more than enough time."