Suburban Toyota of Troy Service Center
2100 West Maple Road, Troy, MI 48084
Hours open
Monday:
7:00 AM - 6:00 PM
Tuesday:
7:00 AM - 6:00 PM
Wednesday:
7:00 AM - 6:00 PM
Thursday:
7:00 AM - 6:00 PM
Friday:
7:00 AM - 6:00 PM
Saturday:
8:00 AM - 2:00 PM
Sunday:
Closed
Photos
Location & Phone number
About the Business
Suburban Toyota of Troy Service Center is a top-notch car repair facility located at 2100 West Maple Road in Troy, Michigan. Our expert technicians are dedicated to providing exceptional service and maintenance for Toyota vehicles. Whether you need routine maintenance or major repairs, our team is here to ensure your vehicle runs smoothly and safely. With state-of-the-art equipment and genuine Toyota parts, you can trust that your vehicle is in good hands at Suburban Toyota of Troy Service Center. Visit us today for all your car repair needs.
Reviews
"I love my Troy Toyota dealership. Always give fast and friendly service. I don't have to spend my entire day at the shop. Brian or Robert was my service advisor, and they truly made my day. Welcomed me back as a loyal customer and took great care of me. Treated me as if I was family. That's what keeps me coming back. THE SERVICE and of course the product, my lovely, reliable Camry."
"I was especially pleased that the service write-up man kept me continually informed about what the situation was, and what options there were for service and repairs on my car. The pleasant woman who showed me how to operate the coffee machine was welcome, too."
"Absolutely horrendous Had my car for over 2 months and didn’t provide a loaner car which it says in my warranty agreement that has a Zero deductible and still payed $500 that was not anywhere on my receipt. The customer satisfaction goals you should aim for are: improving customer loyalty, increasing customer service satisfaction rates, increasing product advocacy, improving product usability, -Lack of communication -Lack of knowledge -No customer service at all"
"Takes 2+ hrs for an oil change. The service desk staff are always fairly passive aggressive and do not try to help make your experience pleasant. The service advisor for my vehicle disappeared for 20-30 mins and my vehicle was finished (I could see it in the parking area) but no one came to get me from the waiting room. Another service advisor claimed he couldn’t help because he had no idea what work was being done on my vehicle. Finally at review, they insisted that I had changed out the air caps to metal ones (i had not) and stated “well these are only aftermarket parts and Toyota wouldn’t install them.” My car has 10K miles and has only been serviced twice both times at this location-I didn’t change out air caps. There’s much better Toyota dealers in the area to visit."
"Contacted suburban Toyota for my 5000 mile services. Phone call was super easy and my phone rep was super helpful with getting dates and times set up for the appointment. On the day of the appointment I drove into the service bay and was greeted by a young gentleman who gave great instruction on what to do with my vehicle and where to go. Inside I was quickly taken care of, great communication from the associate helping. I went to the waiting room and service was done in about 30 minutes. I walked back to my vehicle and saw that it was washed which was a nice touch to see!"
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