INFINITI Service

"I would like to express my deepest gratitude to Leo. He is always there when my car malfunctions or needs service. Even when times are difficult Leo provides the best customer service and has a great sense of humor. He truly brings life to the service department, I hope he goes up the chain."

"I’ve always use this car dealership for my vehicle maintenance and service. I love now how they sent a car to pick me up once my vehicle was ready. At ne time you had to find your own ride or just hang out all day there. So great job in taking car of your customers. Sam was awesome too. Great service management and detailed oriented about my SUV. They need to bring the oil change package back. I normally purchase that discount services."

"Since I purchased this certified pre-owned (CPO) vehicle in March of 2022. I can say customer service was hectic to say the least. I have had to bring vehicle back several times for various circumstances such as driver window malfunctioned and it would not roll up. From the scheduing representatives scheduling appointments to service center reps, they made it very challenging and unpleasant. I did not want to bring this vehicle in and have it serviced at this particularly location. There was a hassle in them providing a loaner vehicle during repair(that was under CPO warranty). However the most recent appointment of repairing a malfunctioning passenger interior/ exterior door handle and after waiting months for the parts to arrive, I can say I had a much better experience than I have had this entire time owning this CPO. The service representative was pleasant and he kept me updated as to when the parts were going to arrive, as well as he made sure I had a loaner vehicle so my day was not inconvenienced. The repair was completed within hours of dropping off my vehicle. I believe in being kind and professional, so I am not sure if the new crew knew of my past experiences, but sending a thank you to Leo and the service team for your customer service. I can see and experienced changes for the better."

"Sami (service rep) was fantastic. I felt like I was in good hands with him. Friendly, honest, and highly professional. I would have given the dealer five stars because of Sami, but I was a bit disappointed regarding the lack of drinks for customers. There wasn’t any coffee, bottles of water, or soda available to service customers in the waiting room. I thought that was a bit strange for a luxury brand dealer."

"From start to finish has been absolutely best experience with Gary selling me the car and Sami in service 1000% making the suv perfect for us and delivery to my driveway! Hands down best ever in service and quality in used or new vehicles will always get my vehicles here in the future thanks!"