Great Expressions Dental Centers - Rochester Ortho

"AVOID. No one answers the phone and they don’t stick to their original contracts. I signed and did all my invisiline with the previous orthodontist and now the new one does things different. Never know what you are going to get. I’ve also been trying to contact corporate customer service for 2 weeks. Nothing. If they decide to change their mind in treatment and it costs you more money there is no one to help… at all."

"This place is trash! They will cancel your appointment 1 day before your appointment, and won’t give you a reason. AND won’t answer the phone when you try and call to make a new appointment or even ask the reason why. They next answer the phone and the main off lady said “yeah they dont ever answer their phone” so basically avoid this location at all cost."

"I received 4 sets of retainers in May and they didn’t fit. I called 1-2 times a month to get an appointment, I never received a call back. I finally got ahold of someone and at my appointment today I was told I will only be getting 2 sets and anything more is around 450$. I was told the reasoning was the previous orthodontist who did all my invisiline always ordered 4 sets and the new one only does 2. It is not my fault my original sets were ordered wrong and now I have to pay 900$ for extra retainers. Poor customer service. Also my appointment was for 1:00, I didn’t see anyone until 1:35 because the orthodontist was late from lunch. I will not be recommending great expressions to anyone."

"The Rochester ortho office is by far one of the worst Orthodontist offices I have ever had to deal with, which is unfortunate because the actual techs are awesome and kind. First, it is impossible to get someone to answer the phone or give you a callback or provide any follow-up. I understand this is a busy establishment however, every time I am physically there. The front desk is usually on her personal phone doing nothing. Why do I have to physically drive to this place of business to get my questions answered, make payment arrangements, or schedule an appointment for my daughter? These things could be handled via phone if someone would just answer. The morale of this company has dropped since 2020 when my daughter first got her braces. What makes matters worse is when talking to others regarding Great Expressions everyone I know has had horrible experiences with them as well. My recommendation. Save yourself headaches and frustration. Stay away and find a different Ortho"

"Doctor Chan was so on top of his game, very thorough and able to diagnose and provide all the necessary information I needed, but here’s the real kicker, they were able to schedule me to begin my treatment plan right away. The office is also squeaky clean and well decorated to provide an ambience like no other. The staff are kind, professional and very well meaning, 5/5 stars, I definitely recommend! JMK 3/22/23"