Feldman Chevrolet Of Novi

"Wished I had shopped elsewhere. When my factory ordered vehicle finally arrived in August 1) I was told I was eligible for GM Price Protection since the price increased after I placed my order. Months and many phone and email conversations later with sales, finance, and management, they are saying I am not eligible, even though they gave me a document at delivery saying I was. 2) charged $300 for "VIN etching" which I didn't want, and they didn't even do. They said "we do it on every car we sell" for peace of mind etc etc. In comparison, we replaced our other vehicle at Mike Savoie Chevrolet in Troy in January, and it was a completely different (much better) experience."

"Had a good buying experience with Patrick. Very well informed and he maintained his patience when we asked for multiple test drives with different models. Overall highly recommended."

"Francis provided excellent customer service. He made the leasing process so easy and non stressful and went above and beyond for us like always. We’ve bought plenty of cars from Francis and will continue to for years to come! Thank you so much!"

"Friendly, fast, efficient. My service advisor Eric Tippett was excellent. Made sure I got my service discounts and helped me with the rebates. Provided professional recommendations about what to do about future service without being pushy. Waiting room is clean and comfortable. Beverages and snack were provided. Got out with Oil Change and tire rotation in less than 1 hour."

"That was my first and probably last visit to this Feldman Chevi Novi service center. I’m a surgeon and my time is very limited to do these kind of services, and when I get a bad experience I will have to share because it was a total waste of my time. I paid nearly 65k for this Truck, and compared to my BMW service on my X6 I gotta say that there is no comparison. I paid nearly $500 for the premium 15k miles service and oil change they had, and the photos attached says it all; (1) Half filled valvoline cane with no lid under the hood and left there ( thank god it didn’t drop on all the electronics inside) (2) They used the wheels lock and threw it on the ground and left the plastic bag on the console. (3) Saw a check engine light for the first time .Fixed it later with another dealer. Didn’t even notify me of it. Donno where it came from. (4) The rubber pads on the right back passenger seat is missing. (5) Didn’t even top the washer fluid. I mean it is obvious from a clear message that it needs to be topped. (6) Didn’t even wash the car or make it look like they tried to impress me with their services. (7) Eric the service advisor was indifferent; another car coming in the shop. When you normally go to service dealer with the big names they normally make you feel welcomed even if they are acting, but none in here. You re just a number and he is ready to leave. In general, I’m disappointed in the service even though I bought my truck from there. Not recommended. Though I would have a good experience with $500 paid but none."