C.A.R.S. of Novi

"I have been here twice for my car. Once for a flat tire, and again for oil change and brakes/rotors. They have provided excellent service and work. I felt they were honest and fairly priced. Would defintely recommend as your local repair shop."

"We got beyond great service!! We were out of town and got caught in a huge storm long story short we needed some repairs and needed it done quickly. He fit us in last minute did the repairs by himself and didn’t even charge us. Great honest guy friendly service 10 out of 10 would recommend. This shop isn’t gonna screw you over."

"This week I rented a car from Hertz, the business next door, and accidentally left my car in one of the C.A.R.S. parking spots. It was not well marked and right next to Hertz spot, in a large lot with plenty of available parking. When I returned a couple days later, these jerks had slapped a giant, "Violation", sign on my windshield which was not easily removed (see picture). I'm pretty sure this indicates deeper issues and I'm not sure I'd trust my car with these a-holes."

"On July 13, 2023 I decided to stop next door at Valvoline for an oil change while I was on my work lunch because I didn’t have time to go to my dealership. When I left Valvoline I got around the block when my car had black smoke coming out the exhaust, the engine light came on, and my vehicle started to shake. I immediately turned back around to Valvoline and when they took a look at it they claimed it was just a coincidence and nothing to do with the physical oil change itself. They recommended me go next door to CARS. CARS ran the diagnostic and determined they had overfilled my oil at Valvoline. The owner actually even had me come in the back of their shop to show me what was wrong and then proceeded to walk next door to Valvoline with the dipstick from my car to show them their mistake. CARS took a further look and discovered my spark plugs were bad. They immediately called to get the correct spark plugs for my vehicle, put them in, and boom the engine light was off, no shaking, no smoke. I’m still extremely unhappy with Valvoline at this whole situation but thank GOD for CARS because they were so accommodating and honest with me. The owner even suggested I take a picture of the dipstick to show they overfilled it and gave me the bad spark plugs to take home and show my husband. I’ve never experienced this level of compassion at a car shop EVER. They really went above and beyond. Thank you so much CARS!"

"Thank you to Dave Smith (the owner) of C.A.R.E.S of Novi for taking the time to listen to the issue I was having with my vehicle last month. I noticed my car leaking fluid and that the transmission coolant lines were rusted. Before even taking my car to the shop, I showed Dave pictures of the issues and he demonstrated his expert knowledge by providing me recommendations and a quote on the spot. He had the parts order that day and they were delivered the following day. The turn around time to get my car running was 48 hours. I appreciate how quickly Dave was able to respond to the problems and his clear communication. This is one example of excellent service I have had here. I have also had oil changes, spark plugs replaced, and brakes replaced at this shop. I have consistently been happy with their workmanship and their fair prices. I will continue to support this local business."