Tyler KIA

"To say that Tyler Automotive and my salesperson, Hannah, bent over backwards for me is an understatement. The minute I called Hannah, she made it seem possible I could get into a new car with my really “unique” circumstances. Hannah from start to finish was the most personable, mature, professional, and understanding car sales representative I have ever met. I really owe this young woman a lot for how hard she worked for me. Thank you Hannah and Tyler for making today possible. You have a customer for life, and that’s not an exaggeration."

"I had access to a comfortable waiting room with internet. It allowed me to work while waiting for my car to be serviced. The individual who waited on me through the process was pleasant and professional. The service happened quicker than anticipated."

"I have been working with Brandon Dockham at Tyler Kia in Niles and I want to share what an excellent experience it has been. Brandon is knowledgeable and patient and goes above and beyond in providing me updates on available vehicles and new incentives. He checks in at the right times (never too much) and has offered me both new and preowned options based on what I am looking for. Additionally, he provides thoughtful suggestions for makes/models I would not have considered without his help. Buying a new vehicle takes me an exceptionally long time as I consider options and Brandon has been patient, helpful and extremely professional. I would highly recommend Brandon as your next sales agent and Tyler KIA/Chevrolet as your dealer for your next automotive purchase/lease!"

"I came to the Kia lot hopeful to leave with a new vehicle. After 5 minutes of not being acknowledged, Glenn redirected me to Taylor whom changed my experience from a 4 to a solid 10. Taylor was very helpful and a straight shooter. I told her what I was looking for and she exceeded my expectations. Not only did the SUV have everything I wanted, but it also has a lot of bonus features that took my upgrade from just an upgrade to AN UPGRADE. Thank you so much Taylor for your help. But I cannot forget about Glenn, he was such a delight to finish off the contract with. Quick, sufficient and I guess I could add that he has a good sense of humor. Y’all are awesome. Thank you!"

"Oil change and tire rotation is what I came in for. Approximately 10min into my appointment the service advisor came out and said that the maintenance tech suggested 3 things, fuel additive, oil additive, and cabin air filter replacement. Fuel additive is recommended in the cars manual which I did 10min before arriving for my appointment. How would a tech put in an additive on a full fuel tank? The instructions on the fuel additive state to put it in on a near empty tank. Oil additive is not recommended in the owners manual, so why would that be needed in my vehicle, and if the tech recommends it, why isn't it in the owners manual? Cabin air filter is $11, and they were going to charge me $65. I said that's how much my oil change and tire rotation is. Service advisor proceeds to tell me I'm wrong and I show her your website that contains a Tyler Deal special. She wasn't even aware of that special and neither was the other service advisor. How can you not be aware of what your department is offering? Kind of worried I didn't get the correct fluids for my vehicle now too, since my service was scheduled for 5000 miles from this service. Is that what the tech recommends or the based off the owners manual?"