Valley Truck Parts Inc 1900 Chicago Drive Southwest, Grand Rapids, MI 49519

"Matt from the grand rapids store is pretty sharp he has definitely got his hands dirty a time or 2 it's always nice to talk to a parts guy that has a clue ! Thanks Matt for the great service"

"So we needed a pto part. Called gave details on Monday. Was told they had everything should be ready Tuesday or possibly Wednesday. Tuesday I called in the afternoon to find out they don’t have all the parts in stock. They will call back with details. No call. Wednesday morning rolls around and nothing. We call in the afternoon and now the part we should have had Tuesday or Wednesday turns into possibly 2 weeks. They again will call us back with details. Waited until almost close and had to call again 6 minutes to closing time. Very frustrating with the lack of communication and a truck we are trying to get on the road. Will update if things get better. Update: they did make the situation right. We got our part 2 days later than expected but managed to make it work in between."

"Very bad experience. We were quoted a price of $500 to do an overview on a differential. Next day we get a call and they want another $137 for new bearings. The bearings that were in it were brand new top quality. They were told we would be back the next day to pick it up and it was still in pieces and no bearings."

"I purchased a remanufactured spicer 7 speed transmission from valley about 6 months ago. I paid local truck mechanic to install. We are a local company so we dont travel far. Within 2 weeks 100 to 150 miles 6th gear had gone out! I hired another mechanic to remove transmission. We dropped it back off at distributer to send back to valley. They took it apart and told me it was our fault and they were not going to warranty. Said I could pay 1700 to get it fixed. I have another bucket truck with same transmission and we have had it for 5 years with no problems. I will never buy from them again. Save yourself the hassle and use a local company! Spoke to manager the next day 8/28/19. He insisted that it was my fault and would not warranty. Their profits are more important than honoring a warranty!"