O'Reilly Auto Parts 3900 Plainfield Avenue Northeast, Grand Rapids, MI 49525

"I went in to get transmission fluid for Jeep Liberty. The old guy at the front desk acted like I was bothering him and I told him my vehicle make model engone size and year and he asked what trim it was and I didn't know so he said he could not help me. I went to another place and told them the same info, and they sold me what I needed. That O'Reilly has lost my business."

"Tonight, my daughter and I stopped by O'Reilly's to pick up a headlight for her jeep. The young man working, Nevin, stood outside in the pouring rain and helped me install the light. He was very friendly and super helpful. I was grateful for his help and kindness."

"Absolutely horrible management. The only reason I go to a place like this is because I need a part right now. Otherwise I could get the same part online with next day delivery to my door for half the price. They were supposed to have my part delivered from their Kentwood store within 1 hr. So I went back a couple hours later at 5 pm. No part and I now have to wait until 8:30am the following day. Go there after work at 4:30pm the following day. No part delivered. No one followed up on it, in addition to having the knowledge that part delivery from sed location has always been a problem. Yet no one does anything about it. Had to end up driving a total of 5 hours back and forth and to multiple locations to just get one part that I paid way too much for. Never going to any of their locations again!"

"I had recently bought a windshield wiper on a very, very low budget and you get what you get. I left a great review from the last O’Reilly store in Jenison.I had to replace the cheap one I bought so I went to O’Reillys on Plainfield. Only have enough for the cheap one excuse me, so Nevin put on the windshield wiper for me, and It did not fit proper to the windshield. Without hesitation we went back inside, and he took care of the situation, making a very happy customer leaving a review right now to tell you not to hesitate to go to O’Reilly’s auto parts if you want professional help with auto care."

"Awful service! Came in to get a small hose for a moped. The young man with blond hair came out with a hose and I said it was wrong and he got upset because it’s not just about the outside diameter has to equal it’s the inner diameter of the hose that counts. I’m certified mechanic and was trying to teach him a little bit and he got really upset. Told me to take the new hose he cut and leave without paying for it. I use O’Reillys for my business. I’ve always had good service, but I will never be returning again to any O’Reilly service for the attitude service, and just to tell me to walk out with something without paying for it.."