Complete Automotive Repair Inc 2625 Alpine Avenue Northwest, Grand Rapids, MI 49544

"I took my car in for overheating issues were four other mechanics took advantage of me and never fixed the problem I took it to complete auto and they could have took me for $1,500 but find the problem fixed it for $100 and it doesn't overheat or smell like fluid very honest"

"Fair prices, always get my car back the same day, if I bring it in first thing in the morning. Have used these guys for years. They treat you right. Repairs are great. One of the few places I personally highly recommend. They are my mechanics. Always will be. 1/4/2024. Another great repair job. Honest, hardworking, efficient, just a group of well trained and friendly people. Will never go anywhere else."

"I took my vehicle in for a problem and waited 5 hours without any call from the shop. I finally called them to find out my car had been sitting and they said nothing was wrong. There was an issue driving .5 miles to their shop. I understand the part I thought wasn't the issue, but the problem still remained even after them tightening something that solved the issue 90%. They considered that as done then failed to call again after I asked them to please drive on the highway to see if they could still locate the problem. They came highly recommended so I had high expectations that they would help me solve the problem. They did not want to help me track the problem down which wasted an entire day off then another week of driving unsafe until my regular mechanic could troubleshoot. Very disappointed in their professionalism over the phone as well."

"I brought my 2016 explorer to them for some warranty work on my water pump. While I was dropping it off Joe asked if we wanted them to do the timing chain also and that it wouldn't be covered by warranty because it wasn't broken and it would cost us $900 out of pocket. So I told him to only do what the warranty would cover. A few days later they contacted me to tell me that my $100 deductible had now turned into $288 because my warranty didn't cover 1 hour of labor and some gaskets. So I said that was ok and they could start the work and was told it would take about a week to complete. Fast forward a week later and the day they told me it would be done I get a call from Joe saying that the timing chain had failed after they put it back together and that the warranty would cover the timing chain but wouldn't cover 10 hours of labor and the truck wasn't running good and they can either put it back together and I'd have to have it towed or they can do the work but my bill is now $1288. Called the warranty company to ask about the not covered labor and they stated the the repair shop told them that they told me I needed a new timing chain and that I declined wanting that done too. I also then figured out that the day they called me to tell me the timing chain was bad is the day they added that to my claim through the warranty company. so because the original claim didn't include the timing chain, waterpump and all the labor I was stuck with the uncoved labor. Fast forward another week and we go to pick the vehicle up and noticed there were damages to the back of our vehicle that were not there when we dropped it off. I confronted the owner about the damages and he says there's no way that it could have happened in the shop and he would check his cameras to see what happened and than just walked away. I'll edit this when I get more info. Do not get work done by Joe, and do not take your vehicle to Complete Automotive Repair on Alpine."

"Highly recommended! Once I found this place I had no need 2 go anywhere else. Master Mechanic is owner. Has a great professional attitude & is very kind & fair. The staff works well together. They stay busy because they do their job right & local clients come back. I moved out of state & Owner made sure my vehicle was fit for trip."