Twinkle Twinkle Little One

"I bought a pram/stroller. When I picked it up I asked to borrow a dolly to take to my car. The man said no, no I’ll take it to you. Put your hazards on. I looked back to see him coming. I went to my car put the hazards on opened the trunk and he was no where to be found. Didn’t call me or text me. I waited then called the store. After the third time someone answered. I recognized the voice. Where are you?! Oh I lost you. I walked four blocks. Tell me where you are I’ll come out after I’m done with a customer! Seriously he just went back to work. Assumed that since I paid for it I’d come back and wait for him again? Nice shop horrible service! Horrible employee. Cory is an arrogant man who should stay out of customer service"

"Shopping at small local places can sometimes feel intimidating, like there’s pressure to buy something, but that was not the case at this location. Even though they were busy due to early Black Friday sales, I was still helped in the furniture and stroller departments and didn’t feel rushed at all. They were especially helpful with the strollers. I came in thinking I wanted one thing but they listened to what I needed and recommended two other options that would likely be a better lifestyle fit and, as a plus, were actually cheaper options. I ended up buying a dresser and crib. I’m excited to take advantage of their delivery and setup service. I may be back for a stroller if I can decide on a brand. I was also pleasantly surprised to see that they were offering the same sales as the brand websites so it felt good knowing I was supporting local but also getting the best deal."

"We went to the store and tried out multiple items in person, including strollers, car seats, etc. Corey was so great at explaining to us the pro and cons of each brand and model with so much patience! The shopping experience was amazing, we left with confidence that we made the right choices even though this was the first time we shop for baby items. Buying baby stuff is unlikely any other shopping, the hands on experience is so essential - we pretty much knew whether we like them or not the moment we put our hands on them. A few minutes with an item is better than watching 10 hours of YouTube reviews. On top of all this, it’s just great to support local businesses like this! The trust, relationship and service are hard to find these days. If you are looking for baby items such as strollers, car seats, clothes, etc, we highly recommend to give them a try, you will not be disappointed!"

"Yes, you want to shop here! We not only had a great in-person experience, the staff also went above and beyond to help us with a last-minute emergency. In person, the staff were uniquely helpful. Micheal, who helped us choose a car seat, stroller, and adapter has been working in this industry for EIGHTEEN YEARS. He gave us a ton of information about resale value, new features, and what he generally sees work (and not work) for families in the city. Nothing online could have compared. But that's not the half of it. Our baby arrived about a week early and on our way to the hospital we realized our stroller, still in-box, had been stolen from our garage the NIGHT BEFORE. Again, the staff and owners were incredible. We had receipts for our insurance claim and a new stroller ordered within minutes of calling them. They insisted on personally delivering the stroller to my sister-in-law on their way back from the warehouse. When we realized we were missing an adapter they overnighted it to us. By the time we got home from the hospital it was like nothing had even happened. Even without all the additional support they provided us, shopping at Twinkle Twinkle Little One was such a pleasant and efficient way to make a decision on some big-ticket baby items. Can't wait to come back!"

"I wanted to gift a stroller and car seat for my sister and of all the stores in the Chicagaland area, Twinkle Twinkle Little One was the ONLY store that actually had almost all colors in stock, especially the one I wanted! The owner was SO helpful and communicated with me via phone and email in a very timely manner. The customer service was beyond my expectations--even the online web store is user-friendly! I hope to return in person one day!"