Verizon 1157 4th Avenue South, Park Falls, WI 54552

"James and his coworker Malcom treated me with respect and they were able to come up with a phone for me that was in my budget. They both were very pleasant, kind, friendly and knowledgeable. Best experience I had at Park Falls Verizon in years."

"Recently I've had two negative experiences at this store with the same associate, Kevin J. On August 24th, I came in with possible help needed on a new phone for a new line that I just opened. Luckily all I needed was stronger network signal to finish the set up myself. Sometimes signal at my house is a little weak even though I live in town. For some reason Kevin felt the need to say, "Good thing, because if you needed my help we'd have to charge you." A totally weird, unnecessary thing to even say in that moment. But whatever, I brushed it off. That's why I try to accomplish all my Verizon business through the app anyway. Now today, September 15th, I went to the store in an attempt to either exchange and/or return some accessories that my husband just purchased that morning. We don't have a usb-c wall adapter and he purchased two charges with the usb-c type wall end. I wanted to either swap a charger for an adapter or return both. Even before Kevin spoke I knew we'd have to un-do the multiple accessory discount, which shouldn't be a difficult thing. Kevin immediately starts informing me of what he can't do, and tells me that I'm asking him to do things that aren't allowed. I've never worked with a retail store who's made exchanges or returns so complicated. I was even willing to swap a 45 dollar item for a 35 dollar item and eat the difference. Does management not provide their staff with the right tools to make decisions or the right customer service training? Kevin started arguing with me. I said let's not. As he processed my return and handed me the receipt he started arguing again for some reason. I said, "I would recommend that you don't argue." He replied, "Just because you're the customer doesn't mean you're right." Number one - rude. Number two - what was he even talking about? I didn't like this store before Kevin, and I like it even less now."

"Great helping people. Lots of choices. Answers your questions or concerns"

"James was very helpful. I had been to the store before, but was not ready for a new phone. James was so helpful on my previous visits that I chose to work with him today. He has great knowledge and spent extra time looking for the best price on both plans and phone."

"My husband and I updated our phones, and my husband got an Apple Watch. James was knowledgeable and helpful as we switched over phones. He let us know about the promotions available to us. He explained everything to us clearly, and made it clear that we could stop by again if we had any questions. Connie also made sure that our transition from one phone to the other went smoothly. We had a great experience at the Verizon Store in Park Falls. Thank you!"