Biggby Coffee

"I really wish there was a means of consistency. . . I normally order Hot Butter Bear extra shot of espresso add white chocolate with almond milk . . . I was informed by the last girl I ordered this from. It's called a sweet tooth, welp. I ordered a sweet tooth this time, and needless to say, I'm very disappointed. The flavor wasn't there and wasn't made with almond milk. So I wasted money and will now have GI distress probably most of the day. Would have went back in. But can't when I'm headed to work."

"UPDATE - I thought I would give this location a second chance at redeeming itself and it failed miserably. The fact I have to butter my own bagel is mind boggling. This time I chose to go through the drive-thru instead of going inside. The sign in the drive-thru states nothing about requesting the barista to smear butter or cream cheese my bagel. I called up to speak with the manager to be told this is “Biggby policy” to just put the packets and plastic butter knife in the baggy. Why am I coming through the drive-thru just to have to pull over and butter my own bagel that I just paid you for? I will be contacting corporate about this. This will be the first time a Biggby location did not receive 5 stars. I refuse to go to Tim Hortons, Dunkin’ Donuts, and Starbucks because the customer service along with their products are just awful. I choose to spend my money with this company because the coffee is worth every penny and usually the customer service is out of this world. Yesterday I stopped into this specific location to order a large frozen cookie butter with mallow added. The young lady at the front seemed bothered to have to take my order and couldn’t care less about the gift I left the store. She didn’t even say thank you which in all honesty kinda hurt. Then she just tossed it aside on the counter instead of putting it somewhere safe to hang up later. I worked hard on that art piece to show my appreciation and gratitude to not only this store, but to the company as a whole. The drink tasted okay and could have been made a lot better. It seemed the focus was more on the drive-thru, rather than all of the customers who visit. This was my first time coming to this location because I had no clue a Biggby existed so close to where I moved. I normally have to drive all the way out to Howell or Brighton area to find a Biggby. I will give this place one more chance and if the service and quality of my drink doesn’t improve, then I will just spend extra money in gas and my time to get the drink I am paying for and that too both customer service this company prides itself in."

"This location is always packed, they never have enough employees, the line is constantly wrapped around the building so you're waiting 20 minutes or more for a coffee every time you show up, don't waste your time at this location go to the hartland location where there's never a line and you can get your coffee in 3 minutes"

"Tried this Biggby again. That manager is gone. All is pleasant here again. This used to be my go to spot for coffee. They used to make a lot of money from just my orders. A couple of weeks ago on a weekday morning, I brought a specific order that was made wrong back to this location. The manager (heavy set Caucasian woman with brown hair)did not want to replace it free of charge, and said she would discount it. Mind you, I brought back the entire coffee. She was clearly bothered and said she made it how it was ordered. When I insisted that it was not me who had ordered my own drink with an additional 2 shots (total of 5) of espresso, she begrudgingly made me another drink. That day, I got sick to my stomach, and almost didn’t make it through the work day. I kept thinking to myself, that I had not changed my routine at all, and I was not sure why I got sick. But I can’t help but to wonder, if something other than my order was added to my drink…will NEVER be returning here again."

"My husband and I stopped here to relax and refresh after a 14 mile bike ride on a nearby path. The place was clean, the employees friendly helpful, the drinks very good. I had my typical iced coffee, and my husband a mocha latte. If you like this review, please click on the Helpful button."