Old Navy

"Such a friendly staff. I love stopping in here for clothing for myself and family. Great prices. Always a sale!!"

"Decent prices on kids clothes, but not enough matching "outfits". I prefer Garanimals."

"I needed to return merchandise purchased two weeks prior with my debit card for roughly $60, but management said my only option was store credit. Long story short, after two trips to the store and two phone calls to customer relations, they made an "exception," although "it's not their policy", to process the return via the new debit card. Read on for details. My bank issued me a new debit card since I had made the purchase, and the previous card was no longer valid. I stated I was within all of the return policy guidelines and wanted the return to be processed using the same payment method. The money came from my checking account, and I won't be forced to spend my money at a business. Rather than be straightforward with me, the store employees told me it wasn't possible and offered zero help or other solutions. After speaking to customer relations that night, Kirsten told me they could transfer the return to a gift card and then use it to process the return to my new debit card. I returned to the store the next day, and the store refused, so I had to spend an hour calling customer relations again and have them call the store to get it straightened out—shame on you, Old Navy. Your merchandise isn't worth that hassle, and I won't be spending any more of my time or money there."

"I came to this location to do a return from an online order (before learning that online returns can be sent back to the warehouse by mail). With the last big sale, we did a huge order with the hopes of knocking some Christmas presents out early - however, more than half the items didn't fit properly and needed to be returned, despite using the size chart provided online. The sizing was really inconsistent - how are some items too large in a size Large, but too small in an XL or XXL? Most of the items we ordered were sizes XL - XXL, and many items were "tall" - both of which are difficult to find in stores, especially together (for example, an XXL tall coat). When I got the counter and explained this to the cashier, she was more than happy to assist and understood - but the manager (an older male) was hovering over the area, and informed me I could have returned by mail. I thanked him for letting me know, and again apologized for the large return. Then, the manager, clearly exasperated by my large return, "teasingly" said "You know, we have all these items here in store... you could have come in and tried them on, and then you wouldn't have needed to make such a large return!" I myself am a size 16/18, between regular sizing and plus size. The family and friends I bought for range from a size large to a 3X, most wearing "tall" sizes. Over 80% of the items purchased were NOT available in these sizes in store - specifically anything sizes XL - 3X. Do you realize how difficult it is to even find these items in store in these sizes - let alone having them fit? (All the plus size - 1X - 4X items - are incredibly boxy and don't often fit right.) When doing my online order, almost none of these items were available in store in these sizes - it shows you which stores your item is available at on the app. If these items were available in any sizes over a basic Large, I obviously would have purchased them in store - I do not enjoy having to drive back to a store and stand in line to make a return. I wouldn't have had to make a return had there been more inclusive sizing IN STORE, versus online. While I like this store location and have usually had good experiences here, the managers comments were extremely unnecessary and condescending. I don't know why store managers get so defensive over returns, but I'll be sure not to return here if it's that big of a deal."

"Sign had one price. Tag had the other. Manager would not honor lower price. Apparently, "regularly $59.99" means nothing when the tag on the clothing says, "$79.99." So my percentage off was from $79.99."