Forever 21

"Wow that is the biggest store I have ever been at. I am too old for most of that stuff. Look for my daughter but nicely priced and clean. assoicates need to say hello."

"Today I went to return a dress I recently purchased. Nothing was wrong with the item, it just didn’t work for the event I was attending. When I went to check out I was only offered a partial refund because it was purchased with a credit from another transaction. There was a miscommunication of wrong information given to me. Manager Shi was called over and explained everything accurately. She was professional and kind. Before she was called I had spent about 20 mins at the counter and she was able to handle the situation in less than 5. She deserves recognition for turning a negative experience, positive. You have the right person in management!"

"Ghetto! 2 young girls behind the counter but only one was on the register. Another lady was logged into the other register but THEY WERE RINGING HER UP! They had a problem with the employees transaction and the store manager came down. That’s when the employee that was being rung up finally went back behind the counter and all 3 (store manager, young girl and young girl initially being rung up) employees were now behind the counter ringing us up. Proper training needs to be done and the employees should know to purchase items on down time or when off of work. Never returning to this location again. Rather shop online for my child"

"Upset that they have a system outage and returns can't be honored. Now, I'm stuck with something that I have no desire to keep. Spoke with a manager or sales rep at 12 Oaks mall and she was extremely rude and stand-offish. She told me "it's global, it can't be fixed" then she walked away. Now, I understand she may have been repeating herself with answering questions, but don't get upset. Make a global announcement recording like they do at venues and keep it on repeat. This was the first time in a long time that I had been to Forever 21 and probably the last time. I even called Fairlane mall several times to she if the outage was fixed and they didn't answer their phones. I just want to know if my return will be honored after this global inconvenience is fixed."

"This is the better of the two near me. The other being at Southland mall. The lines aren't really long but there's a short wait based on what time you go. The shopping experiences are normal here. Going in with a shopping budget helps. Or else you'll come out with lots of things you don't need. Overall, nice store to pop in for a few items."