Bare Beauty Bar & Spa 276 East Michigan Avenue, Kalamazoo, MI 49007

"BRIDES BEWARE !!! I have been a customer for a year and love the eyebrows. My 1-star review is in regards to their bridal department. On September 1st I called and asked to get information about their bridal hair and makeup. They told me to email, which I did on 9/1. No one responded so I called on 9/18, 9/21, 10/27 and finally spoke to someone in person when I got my eyebrows done. The secretary profusely apologized for the MUA not getting back to me. On 11/27 the MUA Jordan finally got back to me with a “sorry it’s taken so long to reach back out”. We set-up a phone appointment on 11/27. She sent me an email on 11/28 with my dates 4/24 &6/1 in the subject line. We went over everything and within the weeks following set-up a hair and makeup trial and confirmed the dates. Jordan said that they had the dates on the calendar and saved. The trial over all went well, the look was good and they were nice. The MUA started to talk to the Hair artist and said, “well at least we have no weddings in April!”. Well, my wedding was in April. I said, “do you have both my dates? My wedding and reception dates?” Apparently, after searching several things… they said they in fact did not have it saved. The MUA played it off like nothing and said, “dont worry just email me again and I’ll put it in the system.” I emailed them on 1/7 (my trial was on 1/6) and waited 2-weeks with no response. In the email, I mentioned that I needed a confirmation since they didn’t have my date after already confirming two times. I didn’t hear anything from them again When I was getting my eyebrows done I mentioned to my artist that I’ve had an awful time and it’s adding so much stress to my wedding! That the communication between the MUA was awful and it was totally a different experience than I had from getting my eyebrows done. She recommended talking to the owner Sadie because that was not the experience that she would want guest to have. Sadie and I spoke and I just explain to her my concerns with them losing my date and the months it took to communicate originally it was making me very nervous. She mentioned she had several people that she could recommend in the area since I was nervous about booking through Bare. Unfortunately, that time everyone was booked! Overall the experience has been very unprofessional, the communication has been subpar at best. I want to make sure brides know what they’re getting into! I feel as though I was treated differently because I didn’t have a “huge bridal party“. I was not a big moneymaker for the MUA or hair artist or Salon for that matter. The hair and make up trials were 200+ $40 tip for nothing. Now I have no MUA or hair artist. If you want a bridal team that doesn’t return calls, emails and texts and loses your day, this is the one for you."

"I've been a regular FOR YEARS!! I love it there.. I drive an hour for appointments! If that's saying ANYTHING! I get Lash extensions/Brazilian waxes with ALLISON.. I've NEVER BEEN DISAPPOINTED! ❤️❤️❤️I also love the Owner/ Sadie and the rest of the staff!!"

"Have been getting my eyelashes done by Sadie since she opened. Have never been disappointed. Her and her staff are always professional. The spa is always clean and the atmosphere is very welcoming. 10/10."

"DON’T GET A LASH LIFT HERE. I got a lash lift done and it didn’t even do anything. It was a waste of money and they didn’t wanna give me a refund when I told them about the first session and instead they wanted to do it over again a second time for free by Carlena the same person who did it the first time. She told me that it’s too difficult to do a lash lift and it was my lashes that were the issue and I was so confused because if she knew it wasn’t gonna work the first time because it was so difficult to do that service, why didn’t she tell me that prior to me coming in the second time and give me a refund and why it put wasn’t online for a disclaimer. If it’s so hard, why do you offer the services! Then they wanna refund me after I emailed them saying I was going to give a review of my experience. But I think it’s important for me to so no one wastes their time or money getting a lash lift from here."

"I was here a few weeks ago and honestly I’m not as happy as I thought I would be. I got my eyebrows waxed and my lashes lifted. The brows turned out wonderful, the lashes aren’t bad but they’re uneven, the inner lashes are L shapes or crumpled up. I’m happy with how much lift my left eye got but my right eye isn’t as dramatic. I waited to say anything to see if it would be better once I was able to wash the lashes & maybe once I got used to them. They don’t look terrible they just feel terrible and look a little janky."