Starbucks

"2 pm On Sunday, 2/18, my wife and I went to this Starbucks and ordered 10 latte and coffees to take out. The problem was that this Starbucks did provide half carriers (picture)which could accommodate only two cups. This is very dangerous because it could easily fall down. We asked one staff member and a manager to provide the complete carrier but they apparently looked tired and so angry. We were perplexed, because there was no way for us to carry out 10 hot cups by hands. We never received such horrible and blunt service from staff member and manager. No concept on Customer service. Don't go there."

"Since the renovation - 1) seating area got smaller, 2) seems like the layout is more efficient, BUT 3) wait time for your drink really hasn't changed much. Honestly, I avoid this place on the weekend, as waiting for your drink can be 30+ minutes, even if you do mobile order and go there on the time it says, you end up waiting 20+ more minutes sometimes. The staff are friendly and nice, but they really need to do better job with the turnaround with making the drinks... maybe add another two expresso machines :)"

"Hot chocolate should not take over 30 minutes to make. Every time we come here it’s a long wait. It’s a simple drink. Why so long?"

"Worst Starbucks in the state of Michigan. Constantly sold out of items and online ordering is frequently down. Wait times can be upwards of 30 minutes. They are clearly short staffed and it also seems the manager is struggling to keep items stocked. There are times where every item on the menu will say “out of stock”. The drive through line is always wrapped around the parking lot. Seasonal beverages were sold out for weeks. Would not recommend."

"Time and time again I go to this Starbucks and I don’t even know why anymore. They used to be good and get my order right all the time. Today I left with this. When I ask for extra drizzle they usually at least like the cup. This doesn’t even look close enough to what is advertised. Update: tried again. Only one person was working and the other 2 were off in the back while there was a large line. Everything says they close at 9pm on fridays and Saturday’s. After calling for 10-minutes straight, I finally got an answer. She stated they were closed and cleaning which is why they didn’t hear the phone. I explained my drinks are never made right, I asked for a large and got a medium. When I explained my frustrations she just said okay. I asked what can she do for me, not expecting to carry this conversation. She said I can speak with a team lead or have my drink remade. I don’t always have time to get my drink remade before work and they obviously don’t have the time seeing the long line. It takes them 15-minutes to get a single drink. I asked her to leave my number so someone can call me. She then proceeded to explain she cannot give out numbers. I repeated myself and she again told me to call the store. After being a manager in fast food, it was a terrible way to handle a customer. Not one apology. Wish I knew the girl who did make the drinks because the other 2 don’t know what they’re doing."