Mental Health Systems, Inc

"Our daughter started out finding DBT somewhat helpful, but after her DBT facilitator/therapist changed it actually worked against her mental health. From our daughter's feedback, the new therapist seemed very robotic and unconcerned with the group members feelings. They were more concerned with facilitating based on the "script" than showing their humanity so that the group members could relate to them and feel safe sharing their concerns, progress, etc. Our daughter felt called out on several occasions and having social anxiety that was really difficult for her. Granted our daughter does have some mental health issues, but that's why she is in DBT (as are most group members) so I personally feel the therapists should be more skilled in helping set expectations and helping group members learn how to work through their experiences and feelings in a healthy way. That's what DBT is for. Instead of helping our daughter learn skills to help her work through difficult emotions, the way the therapist handled the group created more frustration and anger and no guidance or safe space to work through that."

"I did not have a good experience at this location. The therapist never sent over information for DBT program so I missed multiple groups. The therapist also would not send over zoom links until hours after the scheduled appointment or would get an apology email and she would miss the appointment all together. I don’t think it’s very acceptable to be acting like that as a therapist. If I were you I would avoid the stress and go elsewhere for therapy."

"Was told they don’t accept my insurance. Was told they don’t even bill the secondary insurance company if you have one and it gets denied. I have heard of a clinic not billing the secondary insurance company if it is denied by the primary insurance company."

"This place is very hit or miss. I remember going here back in 2017 and finding parts of it actually quite helpful especially the group aspect but it wasn’t without flaws. And I would say part of what actually made it good was that I had a good group facilitator Kaila Velarde and great group members. But when I went back in 2020 which was obviously a harder year than most my experience was not so good. They hire mostly less experienced facilitators and DBT therapists. Also the DBT program is somewhat rigid which goes back to if Dbt is even all that valid of a therapy when it can be overly-structured with the main focus on skills."

"The DBT Horizons is the worst ever my son started there his behavior has gotten worse. When you have a phone call into the therapist she never calls you back. We called like 10 times to her and she never called us back. My son was about to graduate and this company held him back because he had a so-called relationship with somebody that she started it and he told her to stop he kept on telling her that and three days before he graduated they prolong his stay for more money from our state of Minnesota this is the worst absolutely worst place for therapy don't ever ever go hear or have your children go hear all they want is State money they don't care about your patients or nothing all they want is insurance money or money from the state the worst therapist ever I would never recommend this place to anybody"