Splash Universe

"There’s nothing special about the place and no reason to stay here. Splash park in closed. There’s a pool, but no hot tub or sauna. Although the staff was friendly, the rooms clean, beds good there was no good reason to stay there. Dundee must have had grand illusions of tourists coming to see Cabela’s, as there are many hotels and restaurants in that area. Also, not enough plugs for electronics, which everyone has these days. EDIT: just downgraded to two stars due to them charging me twice, even though I told them I booked ahead and already paid. I called and they said it would drop off when the charge went through. It already went through, the charges are still there twice and I’m going to call them again. If I was tight for money this would have really messed things up. Not happy. Not worth the money I paid."

"Went to splash universe over the weekend got there the Waterpark was closed for reconstruction. Didn't mention anything about that on the website while I was booking the room otherwise I wouldn't have booked there. Also my lock mechanism on my door was broke the entire time so that was super annoying. Employees did not offer to compensate me in anyway for either of the problems... will not be returning."

"I wish I could leave NO STARS!!!!! I booked the presidential suite for 3nights and when we checked in the water park was closed the arcade was closed. The room was decent, but had an odd step up to the jacuzzi area and when my son stepped down he tripped and split his lip!!! The manager was told, he didn’t do anything he didn’t offer to do anything nor did he offer his apology. My son is 2! When I tried changing rooms and they weren’t going to work for my son and I, he asked for a refund and was told NO! I said excuse me but I haven’t even slept here and in no way am I checking out without a refund when I spent 665$!!! He got loud with me I said excuse me lower your voice I have not raised my voice to you sir don’t do that. He finally said fine take your refund and GET OUT!! He snatched the keys from me and pointed at the door!! I WILL NEVER EVER BE BACK!!!!! Very Very Very rude and unprofessional"

"My Power was out and the hotel was so accommodating. They weren't over priced and they have a washer and dryer on site, so that I could do my laundry. They also informed me that if my power came back on, to let them know and I wouldn't have to pay for the next day, because they understood why I was there. I appreciate there service and there kindness."

"Our recent visit to Splash Universe was an absolute blast, and we couldn't have asked for a better family vacation. From start to finish, everything exceeded our expectations, and we're already planning our next trip back! The first thing that struck us was the warm and welcoming atmosphere created by the staff. They were incredibly friendly, attentive, and genuinely dedicated to ensuring that every guest had an unforgettable experience. From the moment we arrived at the hotel, we were greeted with smiles and made to feel like valued guests. The staff's exceptional knowledge of the water park and its amenities was truly impressive as the water park wasn’t open our excitement built for the opening. They went above and beyond to answer all of our questions, provide helpful recommendations, and assist us with anything we needed throughout our stay. Thank you Splash Universe we will be back :)"